Job Summary

The Head, Production Engineering role is a critical role accountable for the end-to-end Operational and Strategic oversight of its global technology support of its global ICS Technology support and operations functions. This role is pivotal in driving end-to-end service excellent, ensuring high availability and performance of critical systems, and fostering a culture of continuous improvements across multiple domains.

As a production custodian, it is expected to ensure that the design, planning and execution of delivery is aligned with the Bank’s governance, change delivery standards and Technology strategy and standards. Your role works closely with the Sub-domain Tech Leads, Chief Product Owners, Product Owners, Engineering Leads, Business Analysts, PMOs and Scrum Masters throughout the delivery lifecycle.

As the Operational leader for key production chapters – including IAM (Identity and Access Management), CyOps, PAN-ICS Testing, KTLO Automation, Estate Management and Infrastructure maintenance and Technology Service management, the role will be responsible for enabling operational rigor, situational intelligence, and enterprise resilience through people, process and platform integration.

Key Responsibilities

This role ensures Production stability across PAN ICS, delivering excellent service, high availability, and continuous improvements across domains.

• Drive evolution and deployment of Cyber Security capabilities globally, supporting all business units and countries.
• Advance stability, resilience, security, automation, and standardization to reduce costs and boost Cyber Security adoption.
• Define and implement Cyber Security strategy to simplify, automate, and integrate security using SRE principles.
• Understand the Group’s business strategy relevant to the role.
• Implement ICS strategy on service, risk, cost, people, and security.
• Advise POs, CPOs, and CST Head technically
• Contribute to ICS technology strategy within the Build and Maintain Operating Model.
• Build strong relationships with CST, Chapter leadership, CPOs, Enterprise Architecture, Technology, and Security vendor

The role will drive adoption of new ways moving from ITIL to SRE full stack engineering, including CST strategies on Speed2Market implementations and Engineering Certification.

Business

• Understand the broader business, economic, and market context.
• Ensure consistent Cyber Security service and availability per SLAs and OLAs.
• Implement service improvements to reduce incidents, speed recovery, automate processes, and stabilize applications.
• Manage costs and drive automation to stay within budget.
• Ensure resilience, manage obsolescence, and balance platform health with feature delivery.
• Coordinate team capacity planning with the Chief Product Owner.

Processes

• Ensure compliance with Application support, Operations, and Build & Maintain Engineering processes.
• Manage vendor relationships to ensure value.
• Comply with group policies and conduct requirements.
• Align production outputs with eSDLC standards.
• Support continuous improvements to boost efficiency across Hives and Sub-Domain processes.

Qualifications

• Excellent people management, mentoring skills with the ability to train and motivate cross cultural teams in optimizing their abilities focusing on their career aspirations.
• Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale deployment environment.
• Excellent ability to manage and work alongside multiple senior stakeholders.
• Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures and processes through which financial crime risks are addressed throughout the Group 
• Domain Experience: Technology Operations, Production Support and CyberSec exposure.
• Significant experience with Programme and Project Management
• Academic or Professional Education/Qualifications: IT related tertiary qualification
• Licences and Certifications/accreditations: CISM, CISSP, ITIL v3 Foundation, Security or Risk relate
• Masters/bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent experience) - Cyber Security domain knowledge is desirable.

Skills and Experience

•    Identity & Access Mgmt. Products and Services
•    Core Infrastructure Services
•    DevOps & SRE
•    Agile Delivery
•    Automation, APIs and Coding

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.