Job Title Here Experience Director

Job ID: 000000123SC
Location: London, UK
Area of interest: Investment Banking
Job type: Permanent - Full Time
Work style: Hybrid Working
Opening date: 27-Sept-2022 Closing Date: 12-Oct-2022
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Title:  ICS - Vendor Manager (Malaysia, India)

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Bukit Jalil KL, MY

Technology
Regular Employee
Office - Full Time
28 Oct 2025

Job Summary

This role could be based in Malaysia and India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based

The Group Chief Information Security Officer (CISO) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s data and IT systems by managing Information and Cyber Security (ICS) risk across the enterprise.

Group ICS is central to ensuring the Bank’s ability to meet its ICS commitment to internal and external stakeholders, including regulators, as well as maintaining an acceptable ICS risk profile that is regularly reported to the Board

The ICS Vendor Manager role provides vendor Management, Governance & cost oversight and transparency support for the ICS - Lead, Vendor Mgmt. & Governance, Head, ICS Strategy, Financials & Service Mgmt. and Global Head, Group CISO

The role will be responsible for coordinating activities and processes required for effective day to day organisation of ICS Vendors and Contracts. 
Providing frameworks, transparency, and reporting capabilities to streamline our vendor engagement & governance processes, provide full visibility of vendor spend to identify efficiency opportunities and improve accuracy in forecasting future vendor spend (Investment to BAU).  
Ensure awareness and compliance to Bank’s governance standards and form strategic partnerships with key vendors that support the ICS roadmap & strategy.

Key Responsibilities

Vendor/Contract Life-Cycle Management

•    Contract Renewals / Extension: Maintain accurate contract inventory providing early visibility on upcoming contracts renewals & allocated budgets; ensure timely and cost-efficient contract renewals in line with ICS budgets and act as liaison between ICS, Vendors and SCM.
•    Develop and execute vendor negotiation strategies that balance commercial optimisation, risk mitigation, and stakeholder priorities.
•    Review vendor redlines and collaborate with Technology Legal, Supply Chain Management, stakeholders, and Risk Owner to resolve complex positions.
•    Provide subject matter expertise on RFx and contract/SOW as required.

Financial oversight 
•    Track vendor/contract spend, renewal forecasts, and budget optimisation.
•    Develop reporting dashboards for management visibility on spend, risk and compliance.
•    Drive cost efficiencies and value realisation across vendor portfolio.
•    ePROC: Support Vendor related Purchase Order process across BAU & investment ensuring end to end tracking/audit trail, invoice validation against completed work & payment accuracy and compliance to local standards& regulations.

Risk and Governance
•    To ensure that all arrangements supported by the team conform to Group Key Risk Owner Standards as defined in the Group Risk Policy and Third Party Risk Management Standards. 
•    Exercise urgent and effective remediation of risks and issues impacting the delivery, escalate when appropriate.

•    Support all audits (internal & external) & regulatory reviews and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner. 

Cross Functional collaboration

•    Maintain strong stakeholder engagement with Legal, SCM, Finance, Risk Group Owner and internal/external stakeholders to align contractual, technical, and governance outcomes.
•    Work with ICS Domains to ensure work is prioritised across competing demands to achieve the committed ICS outcomes.
•    Provide contract advisory support to project teams during project initiation, transition and exit. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group's Values, Valued Behaviours, and Code of Conduct
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. 
•    To achieve the outcomes set out in the Bank's Conduct Principles.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Help the Group meet its commitment of being “Here for Good” 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
•    Head, ICS Strategy, Financials & Service Mgmt. 
•    ICS Risk and Governance Management Team & members 
•    ICS Management Team (MT) Members 
•    Chief Information Security Officers (CISOs) across all businesses and functions
•    Chief Information Security Risk Officers (CISRO/ISRO) across all businesses and functions
•    COOs/CIOs of different businesses/functions
•    Group Internal Audit (GIA)
•    HR Business Partners
•    Supply Chain Management

Other Responsibilities
Embed Here for good and Group’s brand and values in ICS. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

  • Candidate with 8+ years of experience in vendor relations , contract management and negotiations, onboarding and vetting new vendors
  • Experience / knowledge of third party risk managment (TPRM) / audits is preferable.
  • Experienced in information technology management and approaches, able to understand and be comfortable with cyber security jargon, global and diverse working experience across matrixed organisations.
  • Candidate with organisational skills and process discipline to drive multiple agendas, with flexibility and responsiveness to handle changing priorities and requirements from stakeholders.
  • Extensive experience working across business management, Service Office, risk and planning domains, management and oversight of budgeting and forecasting cycles, particularly around headcount and vendor spend, high level of discretion given restricted and confidential information handled.
  • Excellent communication skills – oral, written and presentation, enables transparency and sharing of information and skills with an ability to break down complex concepts to an appropriate level for the audience. 

Qualifications

 

•    Bachelor's degree in engineering, computer science, preferably majoring in cybersecurity.  

Role Specific Technical Competencies

•    Financial Management
•    Business Management
•    Process Management
•    Cyber Security
•    Project Management & BOW prioritization
•    Communications, Materials Preparation & Presentation Skills
•    Budget Planning & Tracking
•    Vendor & Contract Management
•    Vendor Governance 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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