Job Summary

Core/individual contributor in handling the applications and all the stake holders. ·

Interaction with  Development  teams for the better collaboration to get the insight on the upcoming projects and the system enhancements.

 · Should be available 24*7 to support the application and to guide the team members on taking decisions and for issue resolution.

· Team management is the key for this role as they need to interact/encourage team members effectively and to ensure zero escalations.

· Need to provide functional support on the system for minor enhancements which will help to reduce the team’s efforts and to reduce manual tasks.

 · Needs to take care of complete Batch related activities and to interact with the interface teams to ensure for smooth Batch management. · With the knowledge in the application, needs to participate in RCA discussion and RCA document preparation ·

Closure of incidents within the SLA and to perform incident trend analysis which will help to reduce tickets via fix and enhancements. · All the medium and above incidents should be tracked under Problem management. All the problem tickets should be closed with proper evidence without any escalation.

 · They need to take care of Change management via servicenow tool. Changes needs to be scheduled and closed as per the SLA. · Infra and capacity managements is one of the key items where they need to ensure no capacity leave breach in the application.

They need to ensure no incidents because of capacity related issues. · All the Audit RFI’s needs to be prepared and shared to the auditors.

There should be nil findings in terms of audit findings. · Expectation is to handle the Finance management at the Domain level. Forecast should be done on time. Needs to work on cost reduction.

Key Responsibilities

Business*

We work in CCIB domain supporting Trade Operations and customers using Trade Technology platform

Processes*

This is for Technical role in application support, so they need to work on functional queries, software fixes, enhancement  and initiatives addressed or supported application

People & Talent*

To cater to support application and Identifying and resolving technical issues. Providing technical support to the application

Risk Management*

Application level risk needs to be taken care

Governance*

Bank Governance standards to be followed

Regulatory & Business Conduct*

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• Trade supporting 45+ markets across globe so all the country LPM (local product manager), central product team , operations team will be our stakeholders. Also, we need to liaise business and all surrounding  interface systems.

Our Ideal Candidates should have:-

• 8+ years of experience working as a software engineer
• Strong analytical skills, code debugging skills.
• Flexible to work in rotational shifts including weekends
• Banking domain experience.
• Exposure to cloud, container technologies
• Java, spring boot, postgres , axon technologies
• Should do bug fixes  for the production incidents.

Highly Desirable:

• Production support process
• Breadth of technical knowledge – operating systems, networking, distributed computing, cloud as well as development tools

The soft skills we are looking for include:

• Eagerness to learn – curious, self-learning.
• Communication Skills – explain, influence, listen, document thinking.
• Independence - Ability to work and deliver unsupervised, a self-starter.
• Discipline - to chase down solutions to resolution, to deliver quality.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.