Job Summary

This is an exciting opportunity to be part of the CIB Transformation team – a function which partners with colleagues to create #simplerfasterbetter processes, putting clients and business outcomes at the centre of what we do. 
The Change & Transformation Lead will be responsible for leading, developing and executing the change, comms and people strategy within the CIB Ops transformation team reporting to the global head of CIB Transformation. This will also include supporting cultural transformation change across the SC CIB footprint. The role will also develop and deliver strategies to effect the changes required to proactively ensure that the transformation and people agenda are delivered and identify opportunities for improvement and efficiency gains.
Working with COOs, Business and functional stakeholders it will be important that the chosen candidate has credible experience with a change/project management background but also comes with the right behaviours to drive new ways of working within the space. As an individual, it will be important to have excellent interpersonal skills. The person must be hands-on enough to design, discover, facilitate and implement practical solutions, yet able to operate at strategic levels to ensure we tackle the right problems.
Communications form a key component of the role and it is expected that the role holder will come with corporate communications experience. The role holder may be required to present at Steercos and must possess strong presentation skills.
The scope of this role goes across CIB. It includes a blend of strategic thinking and execution and provides a good platform for future roles. 
There will be line management responsibilities including performance management and coaching. Prior experience of managing a team is required. 

Key Responsibilities

Processes
Strategy

•    Drive and lead the implementation and execution of various transformation programmes along with a focus on the people aspects of the strategic plan for transformation of  CIB. 
•    Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement, change and communications. 
•    The role holder will be expected to be highly proficient in creating and executing change plans relating to transformation initiatives and governance working closely with the wider communications teams to ensure adherence to the Bank’s communications branding and guidelines. 
•    Support teams in the different domains to ensure the production of high quality and high impact materials that drive user adoption and sustainability of change initiatives:
­    Stakeholder identification, assessment and engagement across locations and functions
­    Perform Change Impact Assessments, including qualitative and quantitative analysis around people, process and technology to articulate impacts between current and target state
­    Ensure identified business impacts are adequately addressed through business readiness plans, training, communications and engagement
­    Deliver training, bootcamps and workshops across impacted stakeholder groups and geographies.

•    Be proficient in the creation of other programme communication functions like preparing progress reports and creating presentations for senior internal and external stakeholders with a view to present at some of these meetings such as Steercos. Therefore strong presentation skills would be preferred.
•    The role holder will be expected to lead and chair meetings, often with senior leaders.
•    This person should be able to develop materials for training sessions, workshops for a variety of transformation initiatives and where required facilitate these sessions.
•    Support and work closely with the Global CIB Transformation Head on a wide range of initiatives, some of them quite ad hoc. This may include collateral creation, communications, tapping into programmes and other teams outside the role holder’s areas of expertise. This person must be flexible and adaptable with the capacity to respond to urgent requests, tight deadlines and changing priorities. 
Business
•    Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions.
•    Understand key people components such as Psychological Safety, Employee wellbeing and work closely with domain leads to drive initiatives that positively impact employees across CIB. An understanding of D&I issues and how they can be further embedded is also important.
•    Ensure CIB compliance to overarching Enterprise Change Management and other governance processes such as eSDLC as appropriate.
•    Carry out People Leader duties. This includes coaching, mentoring and all performance related management tasks. This person should have prior experience of people management.

People & Talent
•    Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Ways of Working.
•    Work closely with colleagues with different expertise in self-steering teams and help embed a culture of continuous improvement across CIB.
•    Identify and implement cultural and behavioural changes that are required to support and embed new ways of working into the DNA of CIB.

Skills and Experience

Risk Management
•    Appropriately escalate and manage risks arising from Change initiatives
•    Ownership / accountability for ensuring implementation of a comprehensive Group Transformation Office Framework
•    Be proactive in seeking regular assurance that the teams are performing in line with the changes agreed.
•    Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed by Product Transformation leads within an appropriate timeframe and escalated through the relevant QPR in line with the banks policies  
•    Ensure any material issues are escalated directly to the Head Transformation CCIB & EA in a timely manner when required i.e. Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues etc 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Help the change team/ Squad  to achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
   
•    CIB Ops MT and Relevant Product Owners and Business Heads across CIB & EA 
•    Group Transformation Office 
•    CIB COO MT and their teams 
•    Transformation Leads across CIB OPS & EA  
•    Relevant colleagues in Finance, Risk, Compliance, Audit & HR 

Other Responsibilities
•    Embed ‘Here for Good’ and Group’s brand and Values in personal working practices
•    Maintains high levels of integrity, motivation and morale. 
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures

Qualifications

• A track record of success in transformation, project management and PMO roles (preferably in IT and/or a financial services environment) including but not limited to:
  •    10+ years of relevant experience within Financial Services.
  •    Strong interpersonal and communication skills.
  •    Experience with a financial management of a complex business function. 
  •    Change agent and critical thinker
  •    Experience/ understanding of IT enablement tools (workflows, automation, simulation, collaboration)
  •    Culturally aware and able to adapt style and approach to the country they are working with.
  •    Language skills relevant to the Banks footprint a plus.
  •    Proficiency in using collaboration tools such as Confluence, SharePoint, Mural and reporting tools Tableau, Clarity, JIRA and Planview.
  •    Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide variety / high volume of tasks while maintaining quality delivery. 
  •    Understands the operational environment, processes and controls needed to execute requirements. Handles sensitive matters with discretion and confidentiality.
  •    A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/her sleeves’ to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.
• PROSCI ADKAR Certification would be preferred.
• Minimum knowledge of the frame work will be value added.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.