Job Summary

• As a member of EAS, the individual contributes towards the provision of administrative support services and business planning support to senior leadership member(s) (also known as Service Recipient) on a hybrid working model under flexible arrangements. 
• The role holder enjoys the benefits of working flexibly from registered residences (in approved jurisdictions) and/or in the office with fellow team members. This is realised and managed through team roster primarily omprising of Work in Office (“WIO”), Work from Home (“WFH”) and planned leaves, as fulfilment of the Future Workplace Now (“FWN”) employment agreement. 
• Where the role requires, the individual will also provide leadership capabilities and line management for EAS members.

Key Responsibilities

• Work closely with the EAS Management and Leadership to drive quality service delivery and standards in EAS as a service.
• Ensure day-to-day operations of the team, adhere to EAS department operating instruction (“DOI”) manual, processes and guidelines. In the course of EAS work, apply all relevant risk, regulatory/compliance, financial, policies/processes and controls for the services rendered.
• Develop relevant process playbooks for EAS.
• In partnership with Group Enablement Services and relevant Standard Chartered Group (“the Group”) leaders, ensure EAS contribute to the Group’s RoTE and support all initiatives laid down in the strategy.
• Responsible to assist, plan and support the Service Recipient and/or the Group’s leadership, thereby contributing to the delivery of the business and/or financial objectives.
• Monitor closely, the development, implementation, and performance of business-critical topics. 
• Where applicable and within the responsibilities of the services, advice, guidance, and support to the leadership on managing change; and protect business as usual (“BAU”) capability during any change process.
• Review new business requirements and provide solutions, when required. 
• Adhere to financial controls to ensure performance of EAS budget – management of costs and recharges, in contribution to the business strategies and plans.
• Drive continuous improvements in Productivity and Cost efficiencies.
• Ensure keen awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
• Work closely with all EAS leadership and members to ensure quality service is rendered to EAS Service Recipient (“SR”), including planning of backup resources.
• Conduct timely effective service review meetings and record minutes with service recipients.
• Design and ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. 
• Provide or work with various teams in the preparation/provision/review of useful management information (metrics/reports) which provide overall progress and performance status of GBS - including production huddles, regular updates on key/major happenings and strategy reports and responses to regulators and auditors.

Skills and Experience

• Minimum of 5 years of relevant work experience as an Executive Assistant to a C-suite leadership in an international firm preferred. 
• Having worked in a similar EAS setup will be an added advantage. 
• Individuals who do not have an EA experience; and have worked in a senior operations environment will be relevant in meeting the requirements. 
• Business English – spoken fluently and excellent writing abilities.
• Excellent networking and communication skills, with ability to influence and manage stakeholders from various backgrounds, preferably with international exposure. 
• Minimum of 2 years relevant experience as a People Manager and operational management 

Key Stakeholders

• Service Recipient
• Service Recipient’s stakeholders and team
• External suppliers

Qualifications

• Bachelor’s Degree / Graduates from a recognised university
• Any secretarial course / certification will be an added advantage. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers