Job Summary

If you are not an engineer, cannot code, and are unable to motivate the organisation on the benefits of cloud, this role is not for you. 

Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud in Standard Chartered’s footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore). The role ensures the efficient operation of cloud services, driving automation, cost optimisation, and scalability. The role leads incident response, ensures security and compliance and collaborates with cross-functional teams to support business objects.  This role has the responsibility of keeping platform healthy meeting all risk appetite indicators, ensuring services run to SLAs and to ensure continual commercial and risk benefits are availed for the organisation.

We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank
 

Key Responsibilities

•    Lead the support and on-call rotation for the AWS/Azure Platform team or Cloud Operations team, responding to platform or customer issues and driving them through to successful resolution.
•    Contribute to the design, development, documentation, delivery, and support of AWS/Azure IaaS and PaaS services using Azure DevOps repository / pipelines, Terraform and other scripting languages, including Golang, Python, JSON, Bash Script, or YAML.
•    Assist internal customers with re-architecting and migrating their applications to AWS/Azure Platform.
•    Support AWS/Azure IaaS and PaaS services before they go live through activities such as system design consulting, service onboarding, capacity planning and launch reviews.
•    Deliver features and stories in the AWS/Azure Platform’s or Cloud Operations Engineer’s sprints, peer programming and peer-reviewing with other team members.
•    Scale systems sustainably through mechanisms like building observability dashboard, automation and evolve systems by pushing for changes that improve reliability and velocity.
•    Help ensure that the AWS/Azure Platform team or Cloud Operations team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them.
•    Continually self-educate on changes and improvements in the AWS/Azure Platform hosting world, to be able to continually self-criticise and improve the AWS/Azure Platform team’s or Cloud Operations’s team technical and service offerings.

Strategy
•    Responsible for having awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud services

Business
•    Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. 
•    Keep the cloud platform and cloud services continually operating to agreed service levels
•    Respond in a timely manner to incidents to recover services asap
•    Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance
•    Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments
•    Ensure all changes on the environments are done in a safe manner
•    Reduce toil and automate solutions to reduce risk and prevent manual solutions
•    Facilitate blameless postmortems to analyse incidents, identify root causes, and implement improvements without assigning fault, fostering a culture of learning and accountability

Skills and Experience

Processes
•    Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes.
•    Responsible for executing support processes in alignment with service management and change management process for the bank
•    Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience.
•    Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate.
•    Support regulatory audits, direct audits and RFI’s on cloud environments

Risk Management
•    Drive for the closure of risks, operational events and audit findings on time, once and done
•    Educate the team on risk management and continual mitigating of risk
•    Comply with organisation risk management framework
•    Find automated solutions to reduce risk and prevent human and manual solutions
•    Adhere to common practices to mitigate risk in their respective domain. 

Governance

•    Adhere to and optimise cloud governance frameworks and processes
•    Stay aware of changing regulatory landscape so that we can proactively manage the emerging requirements for workloads
•    Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter.
•    Responsibility for risk, control and Conduct in the function and providing oversight over the risk, control and Conduct in the function.
•    Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role.  Examples include:
o    Timely escalation and proactive management and mitigation of risks and issues.
o    Sharing lessons learnt with colleagues to prevent future errors.
o    Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up.
o    Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams.

Key stakeholders
Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, ITSM team.
 

Qualifications

•    10+ Years of experience in IaaS and PaaS services, with 5+ years in AWS/Azure services
•    Must have hands on experience in supporting AWS/Azure IaaS and PaaS service onboarding / incident / change request using Terraform, Azure DevOps repo / pipelines, and one or more scripting languages, such as Golang, Python, JSON, Bash Script, or YAML.
•    Hands on experience in delivering AWS / Azure Observability dashboard would be advantageous.
•    Hands on experience in AWS EKS / Azure Kubernetes Service (AKS) would be advantageous.
•    AWS/Azure Associate and Professional level certifications would be advantageous.
•    Certified Kubernetes Administrator (CKA) qualification would be advantageous.
•    Academic or Professional Education/Qualifications: IT related tertiary qualification or equivalent experience.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.