Job Title Here Experience Director

Title: Lead - Technology Service Eng
Bukit Jalil KL, MY
Job Summary
Key responsibilities include supporting application middleware, payment systems, and real-time transaction systems. The engineer must demonstrate strong problem-solving skills, deep technical knowledge, Data Analytics & Insights, an understanding of payment journey and service-level expectations.
RESPONSIBILITIES
Strategy
Support CASH applications (Payment Squad) leveraging technology to enhance observability, execute the new initiatives etc.
Business
Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teams. Ensure delivery to business meeting time, cost and high-quality constraints. Support respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations, and addressing defects & continuous improvement of systems. Thrive an ecosystem of innovation and enabling business through technology.
Processes
Click here to enter text.Responsible for the end-to-end deliveries of the technology portfolio comprising key business product areas such as Cash products. Own technology delivery of projects and programs across global SCB markets that Support operational improvements, process efficiencies and zero touch agenda. Build a platform to align with latest technology & architecture trends, improved stability, and scale. Interface with business & technology leaders of other SCB systems for collaborative delivery.
People & Talent
This role focuses on defining best practices, standardizing engineering processes, and enabling continuous improvement across production platforms. The engineer will act as a technical and SME, collaborating with cross-functional teams to ensure reliable, scalable platforms. Key Responsibilities and Commitments for 2025: • Own the end-to-end lifecycle of production systems for CIB — from observability, incident response, and post-mortem analysis. • Drive initiatives to improve system reliability, availability, and performance across production environments hybrid (on-prem + cloud) infrastructure. • Drive 24x7 system uptime, optimize observability (logs, metrics, traces), and alerting thresholds, automation. • Implement and fine-tune monitoring and telemetry stacks (e.g., Prometheus/Grafana, ELK, Datadog, Splunk). • Improve MTTR metrics through better alert correlation, auto-remediation, and dashboarding. • Partner with Hive teams to design production-ready services, embed performance metrics and rollback mechanisms.
Risk Management
Responsible for adhering to the established process of Incident, Problem, Change and Release management. Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Riskwise. Participate in internal / external risks and responsible for timely closure of audit action items.
Governance
Promote an environment where compliance with internal control functions and the external regulatory framework.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key stakeholders
Cash Hive, Cash Products, CMO Cash Ops team, Biz Ops, Incident and Problem Management Team
Other Responsibilities
Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Skills and Experience
- Candidate should have at least 12+ Years of experience in Banking or Financial domain with following skills.
- A very good knowledge in Business Analysis, Requirement gathering & gap analysis
- Good knowledge around Technical Stack: Java, Spring, Spring Cloud, Mongo & Oracle or Postgres databases, Elasticsearch, Hazelcast, Kafka, REST APIs, JSON/YML, ELK, Grafana, ITRS
- Hold sound understanding of IT technology concepts and growing technology needs & capabilities like Cloud, AI
- Thorough understanding of project management principles and processes
Qualifications
- Bachelors in Engineering / MCA / MSC in Computer Science
Certification from Scrum, AWS preferred
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.