Job Summary

To support the CIB business to manage the operational activities as well as governance oversight for processes pertaining to Client Tax Due Diligence, Cross Border Client Engagement, Know Your Distributor and Power of Attorney.

Strategy

•    Develop a detailed understanding of all areas of the Client Tax Due Diligence, Cross Border Client Engagement, Know Your Distributor and Power of Attorney Process
•    Resolution of issues impacting the Operational Risk Framework and Residual Risk Assessment.

Business
•    Coordinate with countries and hubs or testing teams 
•    Co-ordinate implementation of improvement actions across countries and hubs
•    Highlight risks to management and actively monitor them to reduce the likelihood of reoccurrence.
•    Support the group team on projects and ad hoc requests 
•    Be an effective link between Group team, hub teams and countries.

Processes

Client Tax Due Diligence
•    Support the Business Process Owners in Client Tax process execution queries
•    Manage global Change in Circumstance management information (MI) reports  
•    Manage the Financial Account monitoring report and management information (MI) reports to the respective country teams
•    Support the Business Process Owners to execute control sample tests and key control/risk indicator tracking 
•    Collation and distribution of risk metrics and data to business stakeholders where relevant
•    Support account opening cases that has legal agreement executions to ensure compliance with product documentation requirements
•    Highlight risks to management and actively monitor them to reduce the likelihood of occurrence
 

Key Responsibilities

Cross Border Client Engagement
•    Support the Business Process Owners in Cross Border Client Engagement process related queries.
•    Support the Business Process Owners to execute control sample tests and key control/risk indicator tracking via AMEX GBT Travel Report, CRMx Call Report and Vialto Travel Attestation Report.
•    Collation and distribution of risk metrics and data to business stakeholders where relevant to support appropriate governance oversight.
•    Highlight risks to first line/second line and actively monitor them to reduce the likelihood of reoccurrence.
Know Your Distributor
•    Support the Business Process Owners in Know Your Distributor process related queries.
•    Support the Business Process Owners to execute control sample tests and key control/risk indicator tracking via SharePoint and Redux Systems.
•    Collation and distribution of risk metrics and data to business stakeholders where relevant to support appropriate governance oversight.
•    Highlight risks to first line/second line and actively monitor them to reduce the likelihood of reoccurrence.
Power of Attorney 
•    Support the Business Process Owners in Power of Attorney process related queries.
•    Support the Business Process Owners to execute key control/risk indicator tracking via BluePrint Database Report.
•    Collation and distribution of risk metrics and data to business stakeholders where relevant to support appropriate governance oversight.
•    Highlight risks to first line/second line and actively monitor them to reduce the likelihood of reoccurrence.

Skills and Experience

People & Talent

•    Ability to take initiative, identify opportunities and work with minimal management oversight
•    Interpersonal skills in networking, influencing and decision taking
•    Subject matter expertise in Client Tax across CIB onboarding systems and acquired understanding of Cross Border Client Engagement, Know Your Distributor and Power of Attorney processes
•    Strong communication skills 

Risk Management

•    Produces quality testing which accurately captures exceptions and quality shortcomings of files (i.e. no major variance from second level & country checks)
•    Ability to identify trends in test data & can issue early warning signals where there is an increasing number of exceptions and quality of records is failing

Governance

•    Identifies areas for process improvement / Risk Mitigants and Proactively identify the risk in the Offboarding & Dormancy as well as Cross Border Client Engagement, Know Your Distributor and Power of Attorney processes.
•    Conduct Monthly RRA, Quarterly/Half yearly control testing exercises and present the risk (as required) to the global forums.
•    Mitigate the risk by identifying the gaps within the process (if any). 

Regulatory & Business Conduct

•    Highlight risks to management and actively monitor them to reduce the likelihood of re-occurrence
•    Support the group team on projects and ad hoc requests 
•    Be an effective link between Group team, hub teams and countries 

Key stakeholders

•    Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Frontline, Product teams, Client Managers and Operations team 
•    Group Risk Framework Owners, Operational Risks
•    Country Process Owners
•    Country and Hub Execution teams
 

Qualifications

•    Basic understanding of tax regulations: FATCA, CRS, and US Tax regulations
•    3+ years  Experience in Tax operations, Cross Border Client Engagement, Know Your Distributor and Power of Attorney Process, and/or regulatory risk management.
•    Proven ability to analyse requirements and identification of relevant approaches for issues resolution.
•    Proficient in Microsoft Excel Functionality
•    Proven ability to work within a team environment
•    Demonstrated self-starter; takes initiatives to proactively prioritize and manage team workload
•    Ability to communicate in a clear and concise fashion, both verbally and in writing
•    Experience in dealing with stakeholders from varying geographical location

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.