Job Summary

Strategy
•    Contribute to the strategic development of the Productivity Model for Transaction Banking operations by understanding and addressing the operational challenges and priorities.
•    Align model development objectives with the broader organizational goals of enhancing operational efficiency and driving performance improvement.
•    Collaborate with stakeholders to ensure the model aligns with the bank's long-term strategic vision.

Business
•    Work closely with operational representatives to gather feedback, understand process workflows, and identify pain points to ensure the model’s practical applicability.
•    Deliver actionable insights derived from the model’s output to support decision-making and improve operational performance.
•    Actively engage in socializing the model development progress with stakeholders to secure buy-in and ensure alignment with business requirements.

Processes
•    Map out operational processes to define key activities and identify complexity drivers.
•    Provide development support for logical frameworks and workflows using tools like Alteryx or Dataiku to automate productivity evaluations.
•    Drive the development of Tableau dashboards to visualize and communicate model outputs effectively.
•    Document processes, technical details, and user guides comprehensively to ensure clarity and continuity.
•    Establish robust procedures for collecting and analyzing feedback from stakeholders to refine the model.

People & Talent
•    Demonstrate strong teamwork and collaboration by contributing to the team’s collective success and supporting colleagues as needed.
•    Exhibit strong communication skills to engage with diverse stakeholders and present ideas clearly and effectively.
•    Act as a liaison between the Performance Management team and operational representatives, fostering a collaborative environment to achieve shared goals.

Key Responsibilities

Risk Management
•    Ensure data accuracy and reliability in the productivity model to minimize risks associated with decision-making based on flawed outputs.
•    Identify and mitigate potential risks in workflow automation and process mapping, ensuring compliance with regulatory and operational standards.
•    Maintain transparency in model assumptions, inputs, and outputs to address queries and challenges from stakeholders effectively.

Governance
•    Adhere to governance frameworks and organizational policies while developing and implementing the productivity model.
•    Provide well-documented and auditable workflows to support compliance with internal and external standards.
•    Regularly report development progress and insights to management, ensuring accountability and alignment with governance expectations.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders

•    Transaction Banking COO Management Team
•    Transaction Banking Operation Country Teams
•    Transaction Banking GBS Hub Teams
•    CIB Performance Management Team

Other Responsibilities
Embed Here for good and Group’s brand and values in Malaysia CIB Performance Management Team ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Skills and Experience

• MS Office
• Dataiku (ETL workflow)
• Tableau 
• Data Knowledge

Qualifications

EDUCATION     BACHELOR’S DEGREE
    
LANGUAGES     ENGLISH

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers