Job Summary

To drive, manage and complete department’s projects, initiatives and Test/ PVR activities, ensuring consistent delivery of high quality services and meeting objectives set by the Management Team and Group using available resources and capabilities while maintaining operational risk to an accepted level.

Strategy

-    Build a strong relationship with our stakeholders and customers.
-    Manage projects, initiatives and test/ PVR to innovate and implement processes as well as intensifying collaboration across the network.
-    Ability to create test strategy and test schedule, and ability to guide team on testing approach.
-    Knowledgeable to prepare estimates for large projects
-    Creative to resolve challenges during project progress and testing
-    Manage all initiatives to get more fit and flexible in the way we work.
-    Focus on proving that we are here for good.

 
Business

-    Maintain a close working relationship internally/ within working group to ensure that service issues are promptly escalated and acted upon;
-    Initiating & implementing service quality initiatives
-    Uphold the values of the Group and company at all times.

Key Responsibilities

Processes

-    Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
-    Unify and standardize test artefacts, project progress status reports, completion report suite covering e2e test & project methodology.
-    Thorough understanding of the system and data architecture of the underlying product
-    Adoption of model across all domains with appropriate test methodology aligned to each project and evidence
-    Data Leakage Prevention
-    Adherence to Group Code of Conduct
-    Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
-    Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
-    Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same.

People & Talent

-    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
-    Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
-    Employ, engage and retain high quality people.
-    Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
-    Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality.

Risk Management

-    Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
-    To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.
-    To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
-    Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management
-    Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner  

Skills and Experience

• Manage Conduct     
• Manage Risk    
• Manage People    
• Business Facilitation    
• Manage Change    
• Business Governance & Support    
• Management of Frontline Risk    
• Strategy & Business Model    
• Service Delivery & Operations    

Qualifications

-    Academic or Professional Education/Qualifications; University educated
-    Licenses and Certifications/accreditations; none additional
-    Professional Memberships; relevant memberships to be agreed
-    Bank training; none additional 
Languages; English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.