Job Summary

This role could be based in Malaysia and India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

The Manager, Programme Governance & Control Mercury will support the Director, Programme Governance & Control Mercury to drive the effective delivery of the Group’s Refreshed Data Management Strategy. 
The Mercury Programme is a pan-bank, multi-year programme, led by the Group Chief Data Office in partnership with the Group’s Business and Function CDO, COO and 2nd line of defence teams, and focused on ensuring long-term and tangible improvement across all data risk sub-types across all lines of business, functions and geographies. Mercury’s ultimate objective is to sustainably reduce data risk for the bank, aligning with our overall strategy, enabling our business, supporting our clients, and meeting our regulatory requirements. 

Mercury will effect this change as the delivery vehicle for the detailed design and execution of the Bank’s Data Management Strategy end-to-end, building central capabilities and end-to-end processes, for prioritised and phased implementation. Capabilities span all aspects of the Data Management Strategy, from our approach to identification and governance of critical data, through to operating model, data architecture and control frameworks, as well as our approach to data sovereignty horizon risk and data literacy. 

The programme is highly visible to the PRA, the Group’s Board and Risk Committees, and with Group Management Team Sponsorship. Successful delivery of the programme requires ongoing collaboration with interdependent strategic initiatives, including those within GCFO, Technology & Architecture, FCSO and others. Interlocks with these initiatives, as well as business and function risk treatment plans, will need to carefully managed. 

As the Manager Governance & Control, for Programme Mercury you will 

•    Oversee the daily management and execution of the programme, ensuring the successful achievement of its outcomes. 
•    Collaborate closely with the Accountable Executive (“AE”) and cross-functional teams, in alignment with the AE’s direction, to support financial management, project planning, and overall programme governance. 
•    Manage all aspects of the programme end-to-end, throughout its lifecycle, ensuring delivery within the agreed budget, timeline, and quality standards, in accordance with group Change Delivery Standards (“CDS”) and the governance framework outlined in the CDS.   
•    Oversee both business and technology aspects of the programme, ensuring effective program delivery and governance, securing necessary approvals, and managing multiple vendor relationship. 

Key Responsibilities

Strategy:
•    Support the development and execution of the programme’s governance plans aligned with the bank’s frameworks and the needs of the wider stakeholder audience.
•    Collaborate with internal and external stakeholders across Group Chief Data Office (CDO), Business and Function CDOs, Chief Operating Office, and 2nd line of defence teams, to support them in achieving compliance with the bank’s regulatory requirements and internal policies. 
•    Embed governance practices within Programme Mercury’s workstreams providing the necessary overall programme controls 

Programme Governance: 
•    Establish clear program objectives aligned with the overall business strategy. Define baseline metrics and collaborate with the AE to agree on key performance indicators (KPIs) to quantify and evaluate programme success and milestone achievement. 
•    Manage programme governance through delivery of work and sprint plans, agile ceremonies, and appropriate governance forums. 
•    Engage teams on the framework parameters and cascade necessary updates to required delegates. 
•    Manage and drive programme delivery, as per AE’s direction and setup programme governance in line with group standards. i.e. CDS, e-SDLC, etc.  
•    Ensure that the relevant governance and compliance requirements are met, including processes related to vendor onboarding, responsible AI, change risk assessment, cloud governance, processes design, among others. 
•    Ensure availability of all programme artifacts/approvals as required for audit reviews in a central repository. 

Programme Planning & Execution Support: 
•    Support AE in management, execution and successful delivery, as committed in Group Transformation Oversight Committee (GTOC) Investment Proposal template and any subsequent approved change requests.  
•    Develop and own the end-to-end programme plan (schedule, budget, scope, risk, resources etc) and implement strong change control & outline how the programme will be executed in the assigned domain. 
•    Define key milestones broken down to an appropriate level of granularity with clear timelines. 
•    Identify key roles and responsibilities within the programme and ensure that the programme is adequately staffed / resourced with the appropriate capabilities throughout its lifecycle. 
•    Responsible for maintaining programme resource actuals and forecasts in Clarity. 
•    Have a clear view of task-level dependencies that reflect the critical path of the programme and identify and manage the impact of any delays. 
•    Ensure that delivery approach for Programme is assessed for risks (e.g. planning 'Big Bang' approaches vs incremental/phased releases) and that these are managed accordingly. 
•    Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing Change Request Approvals (CRAs), go-live parameters, among others. 
•    Work closely with the relevant business and functional leads / POs and wider set of stakeholders to obtain status updates and determine and agree on required actions. 
•    Engage global teams on the change delivery standards, framework parameters and cascade necessary updates, rollouts across global markets as applicable. 
•    Facilitate progress tracking and visualization of work using agile metrics and tools e.g. burndown charts. 
•    Prepare programme governance and review documents / reports / slides with AE & other stakeholders----- PgSC pack, ToR, BRD, Programme plan, Closure Report, Change Requests, PgSC MoM etc as applicable to meet the highest quality standards.  
•    Manage changes to the programme's scope, schedule, costs and benefits in accordance to the prescribed change control process, whilst minimising disruption and maximising value. Ensure all stakeholders are timely engaged and informed of the changes that are coming. 

Risk & Issue Management: 
•    Maintain the programme-level RAID log and ensure clear ownership and mitigation plans. 
•    Drive timely escalation and resolution of high-impact risks and issues.  
•    Track interdependencies with other programmes or business units. 

Financial Oversight: 
•    Support the programme AE in managing the budget, forecasts, and actuals. 
•    Track resource allocations and ensure alignment to funding plans and benefits realization. 
•    Identify cost-saving opportunities and efficiency levers across delivery. 
•    Generate and review programme financial reports from clarity for internal programme reviews.  

Tooling & Reporting: 
•    Ensure that programme & related initiatives data is complete, accurate and timely updated in Bank's tools / systems - Azure DevOps, Clarity, including any data remediation requirements to address data quality gaps. 
•    Develop high-quality reports, dashboards, reporting packs for executive review and insights using Clarity, ADO, Confluence, and MS Excel/PowerPoint.  
•    Interprets data to identify trends, delivery risks, and opportunities.  

Stakeholder Engagement & Communications: 
•    Coordinate programme-wide communications, including stakeholder engagement, briefings, and updates. 
•    Act as a central coordination point across business units, workstreams, and external partners. 
•    Support change management efforts by aligning messaging and readiness activities. 

Programme Technology Delivery: 
•    Jointly responsible for the programme’s technology implementation along with Business function/CIO. 
•    Participates in quality management reviews, process designs, prototypes, and other requirements workbooks to ensure they fulfil stakeholder’s requirements. 
•    Work in collaboration with the technology team, design team, Architects, and others to execute delivery and meet performance goals for the change initiative / solution. 
•    Drive the project in a federated / hybrid approach, by combining traditional and agile approaches whenever required and applicable. 

Qualifications

•    EDUCATION: UNIVERSITY BACHELOR DEGREE 

Skills and Experience

•    Project Management
•    Planning and Execution
•    Risk & Issue Management
•    Financial and Commercial Acumen
•    Digital Fluency & Programme Tooling 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.