Job Summary

Supply Chain Management (SCM) is responsible for the commercial and risk management of the Bank’s external third-party supplier relationships. Contract Management Services (CMS) is a newly established enablement hub within SCM that provides Contract Owners and Category Managers with expert support and guidance across the contract lifecycle to reduce risk, minimise rework and enable Contract Owners and Category Managers to focus on strategic priorities.

To meet increasing business demand, CMS is seeking a candidate with strong Supplier Management experience and the credibility to engage effectively with stakeholders across SCB business functions. The successful candidate will be responsible for supporting key priorities by influencing and executing Supplier Management activities in collaboration with business stakeholders and relevant support teams.

Key Responsibilities

• Support CMS teams in accelerating the delivery of efficiencies and advancing CMS services across the Bank and all applicable categories, ensuring alignment with the Bank’s overall procurement lifecycle objectives.
• Drive initiatives to optimize value creation through effective supplier management and contract management.
• Execute supplier relationship management through periodic supplier lifecycle reviews, supplier segmentation, maintenance of supplier profiles, performance scorecard assessments, spend analytics, stakeholder and supplier engagement activities, governance reviews, risk management, and the identification of opportunities to enhance supplier value and business outcomes.
• Understands and can interpret the risk and commercials obligations within a contract.
• Collaborates with key stakeholders to ensure alignment of preferred channels and supplier engagement approach.
• Provide regular updates, dashboards, and reports to senior management on supplier management activities and performance, including progress updates on key initiatives.  
• Monitor and improve end user experience.
• Be accountable for data quality for any information produced and maintained within the responsibilities performed under CMS. Ensure data quality is maintained to the required standards.
• Support stakeholders in managing and resolving any disputes or issues that arise during the contract lifecycle.

• Assist stakeholders in achieving their strategic objectives through careful management of relevant supplier relationships.
• Provides strategic oversight for all categories within CMS services, ensuring timely and effective resolution of stakeholder issues across the Bank. 
• Represent the function when required to drive and support continuous improvement initiatives. Activities include requirements gathering, prioritization of SCM/business/function needs, adoption planning, ad hoc system testing, and collaboration with key stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives.
• Identifies opportunities to align to the banks sustainability agenda and drives the actions to deliver against applicable targets.

• Support the ideation and development of technology advancements (e.g., AI, automation, tooling) to enhance and scale CMS capabilities.
• Drive adoption of category strategies and embedding sustainability as part of the CMS processes.
• Support the input of design and requirements for the platform and tools strategy for CMS.
• Play a role in driving the adoption of AI and automation, across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.
• Leverage technology and best practices to streamline workflows and improve data accuracy and accessibility.
• Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders including Strategic Supplier Relationship Managers, Sourcing Teams, Legal, Compliance, Finance, Business Units, and applicable suppliers.
• Understands the geo-applicable stakeholder mapping for escalation management.

• Understands the supplier engagement risk profile to ensure risks are managed by the applicable risk control groups.

• Support key stakeholders where applicable to mitigate risks associated with CMS, including financial, operational, and reputational risks.

• Support effective governance and controls for supplier risk management across the bank.

• Support the resolution of risk exceptions.
• Support regulatory driven contract changes.
• Support the development and implementation of risk management strategies to minimize potential disruptions in the supply chain.
• Maintain governance discipline for CMS processes, service performance and manage change.
• Drive performance of the team to meet or exceed targeted metrics Establishes metrics and performance measures of the end-to-end process to drive continuous improvement.
• Acts as a key point of contact for Businesses and Functions and SCM MT for assigned CMS support matters
• Point of contact for resolving assigned escalations for assigned categories, contracts, suppliers or/and businesses till resolution

Training and Development
•    Take responsibility for self-development, and work line management to agree and execute on personal skills and development plans

Key stakeholders

• Head, SCM Contract Management Services, GPO
• Strategic Supplier Relationship Managers
• Global Category Managers and Supplier Managers
• Contract Managers/Owners
• Legal
• Compliance
• Finance/Tax
• Audit/Risk
• Applicable Suppliers

Skills and Experience

• Supplier Management
• Project Management
• Knowledge in ERP system (Ariba)
• Contract management
• Communication skills
• Commercial contract knowhow
• Team Management
• Negotiation Skills 
• Risk Management
• Stakeholder Management

Qualifications

• Degree in supply chain management, business administration, contract law, or a related field.
• A minimum of 6 years of experience in procurement, and/or supplier management,
  and/or contract management,
• Knowledge of contract law, supplier management, and procurement best practices.
• Attention to detail.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in procurement and contract management software and key technology trends
• Languages-English (must), Thai, Vietnamese, Korean, Chinese (advantageous)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers