Job Summary

• Fees management is a crucial aspect of Financial Securities Services, ensuring that the clients are accurately charged with fees related to asset safekeeping, settlements, and other Custodial, Funds Services functions. Proper management of custody fees enhances transparency, profitability, compliance, and client trust.
• Fees management is a strategic necessity in financial securities services, impacting revenue, compliance, client trust, and operational efficiency. By leveraging technology, automation, and transparent pricing models, custodians can enhance profitability, maintain regulatory adherence, and strengthen client relationships.
• Our ability to accomplish the revenue optimization, building transparency with clients, regulatory compliance is becoming more and more dependent on our ability to efficiently turn around the invoices through a digital transformation in fee management, reducing manual efforts and errors. 

[Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring]

RESPONSIBILITIES

• Strategy
  Awareness and understanding of the Group’s business strategy and model appropriate to the role.
• Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
  Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group

Business

• To supervise and control the day to day activities for Fee Management in accordance to established procedures.
   
• To support the development and enhancement of the MFA processing systems to meet countries and business needs and more importantly in meeting the needs of the clients.
• To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.
• To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set

Processes

• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement

Key Responsibilities

People & Talent

• Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

Risk Management

• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions

Governance

• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Fill in for  regulated roles] 
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 
Key stakeholders

•    Works largely independently under consultation with line manager and working as a team player. 

•    Internally, key relationships include:
o    Securities Services GBS India, staffs all level
o    Securities Services Operation (SSO) Heads in countries
o    Securities Services GBS India and GBS China
o    GBS Malaysia internal departments
o    Group Operations Securities Services

•    Externally, key relationships include:
o    Prospective clients
o    Countries respective Regulator, Depository and Central Bank
o    Discussion with application vendor and third party vendor

Other Responsibilities
Embed Here for good and Group’s brand and values in Better together, Do the right thing , Never settle  [GBS India / Securities Service  / Billing]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 

As a Manager for Fees Management and Reporting Function, you will drive the outcomes to deliver on the objectives and key results for the team. You will work with Product, Business and Technology teams to prioritise any enhancements/ development of strategic Invoicing platform to achieve efficiency and manage stakeholder relationships to align expectation, prioritisation of overall invoicing product roadmap.  

What are we looking for?

•    We are looking for talented individuals who can be effective leaders with functional and operational expertise in Securities Products and Business (Custody & Funds) 
•    You must be a strong communicator who builds trust-based relationships within the team and amongst stakeholders. 

If you possess traits and experience that match most of the below, we’d love to hear from you:

•    6+ years of experience and proven Business and Operations knowledge in Securities (Custody , Funds) , Fees Management (Billing) 
•    Deep understanding of Markets , Industry trends and client needs, ability to create a value proposition and a team vision.
•    Demonstrated track record of leading teams to deliver objectives.
•    Previously coached and mentored team members with regular feedback sessions
•    Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
•    Build and maintain an active industry presence, contributing to and driving thought leadership across the spectrum of regulatory matters, peers and industry bodies 
•    Ability to drive greater standardisation, process efficiency and cost reduction.

The key responsibilities of the role include:

1. Deliver operational capabilities and efficient solutions that enable revenue priorities at sustainable CIR
a. Support Investor/Insurance clients and Digital asset custody buildout.
b. Commercial focus / Client profitability review

2. Improve STP Straight Through Processing for Invoices to free up Capacity
a. Achieve Efficiency Saves through Operational excellence and automation 
b. Operate within the budget through sustainable productivity improvements.
c. Identify Automation opportunities to streamline any manual process thereby avoiding data quality issues in the invoice arising due to manual intervention.

3. Right Shoring Enablement - Transitioning of Fee Management Process from the Country locations to CoE

4. Conducting Comprehensive risk assessment critical processes and identify risks.

5. Reduction of Outstanding Receivables through effective fee break reconciliation and follow up with CSM on aged receivables. 

6. Manage the incident escalations and ensure effective RCA to avoid recurrence.

7. People Management: Develop Future Ready workforce , Talent Fungibility , Cross Training 

8. Ensure the client experience, internal and external, is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
Enhance client experience by eliminating need for transactional queries and ensure the 100% timeline for delivering the invoices resulting in quick recovery of receivables. 

Skills and Experience

Knowledge in Account opening
Securities Services Custodian process 
Proficiency in MS office with advanced excel /Word /PPT/ MIS reporting knowledge

Qualifications

EDUCATION     Graduate or Postgraduate
TRAINING     Experience in Client onboarding process and Fee Management 
CERTIFICATIONS     Microsoft -ms excel skill
LANGUAGES     English with good communication and written skil

Graduate or Post graduates 
More than 5 years working experience in Client Maintenance related with minimum of 4 years in Securities Services Operations 
•    Understanding of financial markets and instruments.
•    Knowledge of custody services and securities processing.
•    Familiarity with regulatory requirements and compliance standards.
•    Awareness of anti-money laundering (AML) and Know Your Customer (KYC) regulations.
•    Accuracy in handling documentation and data entry.
•    Thoroughness in verifying client information and documentation.
•    Ability to analyze and interpret financial data.
•    Problem-solving skills to address discrepancies or issues.
•    Focus on delivering high-quality service to clients.
•    Responsiveness to client inquiries and requests

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.