Job Summary

Strategy

•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
•    Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.

Business

•    To assist the Head - FMO Securities Services Fund Services to manage the operations of Fund Services Processes, in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
•    To assist the Head – FMO Securities Services Fund Services to achieve team service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

Key Responsibilities

Processes

•    Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
•    Assist the Head of Securities Services Fund Services/Senior Managers/Team Managers in leading Fund Services team to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the Fund Services team and contribute towards meeting the team’s objectives.
•    Assist the Head of Securities Services Fund Services/Senior Managers/Team Managers on Fund Services’ individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
•    Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility). Standardise capacity models across process / units to simplify the billing.
•    Verify transactions processed by team/associates and authorize those that fall within own-delegated release authority. Checking of and/or approving customer’s Fund Services order against Fund Services system.
•    Establish and maintain close working relationship with appropriate persons in the Spoke countries, Chennai Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner. 
•    Enhance client experience by supporting various initiatives such as system enhancement, change, cross-border BCP to improve overall STP rates for processes involving manual intervention. This is to improve the efficiency and performance with minimal resource.
•    Lower the risk profile overall by improving availability and stability. This is done by identify and escalate all   risks items / potential gaps to the risk team timely and update in BORF.   Update the internal and external errors on time to the risk team / top 18 client escalation reporting / Root Cause Analysis.  Timely updating of daily process checklists and daily review.
•    Review incidents, audit findings, external events and test them against our control environment, remediate where necessary.   Controls for all errors and existing ones should be tested once in a month.   Periodic review of  CST /KCI, PRAs, and identification of process risks, staff training on Ops Risk.  Audit: Overall established MCA grade at the minimum.

Skills and Experience

•    Bachelor’s degree or equivalent
•    Min  5-7 years of experience in relevant filed.
•    Knowledge of fund administration services including fund valuation Mutual / Hedge funds and offshore private funds is required
•    Attention to detail with high levels of accuracy
•    Ability to work independently with minimal supervision
•    Strong communication, client servicing and problem solving skills
•    Experience in project management and testing is an added advantage
•    Workings hours: 7am-4pm or 9am-6pm

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.