Job Summary

Manage the day-to-day operations of the Managed Investments team supporting Private Banking and Retail Banking investment products across multiple markets. Ensure accurate and timely execution of investment transactions, settlements, reconciliations, client servicing, and operational controls while maintaining compliance with internal policies, regulatory requirements and service level agreements.

Lead a team of operations specialists, drive process improvements, support change initiatives, manage operational risks, and act as the primary escalation point for complex operational issues. Partner closely with Front Office, Product, Technology, Operations Risk, Custody, Transfer Agents and other stakeholders to deliver efficient and controlled operational services.

Key Responsibilities

Strategy
•    Support implementation of the Managed Investments operational strategy and objectives.
•    Drive continuous improvement initiatives to enhance efficiency, scalability and control effectiveness.
•    Identify opportunities for automation, process simplification and reduction of manual intervention.
•    Support business growth by ensuring operational readiness for new products, fund houses, markets and service offerings.
•    Contribute operational expertise to projects, system enhancements and change programmes.

Business
•    Ensure smooth execution of daily operations covering mutual funds, hedge funds, alternative investments, money market funds and discretionary portfolio management products.
•    Oversee transaction lifecycle activities including order placement, settlements, reconciliations, corporate actions, custody interactions and client account updates.
•    Monitor operational KPIs, service standards and productivity metrics.
•    Ensure adherence to market cut-off times and service level commitments.
•    Act as escalation point for operational exceptions, client issues and transaction breaks.
•    Support country and regional stakeholders in delivering operational excellence and client outcomes.
•    Build effective working relationships with Front Office, Product, Operations, Technology and external service providers.

Processes
•    Manage end-to-end operational processes across investment products and platforms.
•    Ensure timely processing of subscriptions, redemptions, switches, transfers and capital call transactions.
•    Oversee daily controls including trade validations, settlement monitoring, reconciliation reviews and exception management.
•    Ensure accurate maintenance of operating procedures, desk instructions and process documentation.
•    Monitor system workflows across T24, CAP, TAP, MF Dashboard, Vestima and other supporting platforms.
•    Drive root cause analysis and implementation of sustainable corrective and preventive actions.
•    Support user acceptance testing, system implementation and operational change management activities.
•    Ensure operational incidents, process breaks and service issues are appropriately investigated and resolved.

People & Talent
•    Lead, coach and develop team members to achieve operational excellence and career growth.
•    Conduct performance management, objective setting and development planning.
•    Ensure adequate resource planning, workload distribution and succession planning.
•    Promote a culture of accountability, continuous improvement and collaboration.
•    Provide technical guidance and support to team members on complex operational matters.
•    Ensure cross-training and knowledge sharing across the team.
•    Foster employee engagement and maintain a high-performing team environment.

Risk Management
•    Maintain a good risk and control environment across all operational activities.
•    Ensure timely identification, escalation and resolution of operational risks and control weaknesses.
•    Review operational incidents and implement preventive measures to minimise recurrence.
•    Ensure compliance with operational risk frameworks, control standards and policies.
•    Support risk assessments, control testing and audit activities.
•    Monitor key risk indicators and control effectiveness.
•    Ensure accurate and timely reporting of operational risk events.

Governance
•    Ensure compliance with all applicable internal policies, procedures and regulatory requirements.
•    Support internal and external audits by providing required documentation and evidence.
•    Maintain accurate operational records, approvals and audit trails.
•    Participate in governance forums, operational review meetings and control discussions.
•    Ensure procedures and controls remain current and aligned with business requirements.
•    Escalate significant operational, regulatory or control concerns to senior management.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

Internal
•    Country Operations Head
•    Head of Managed Investments Operations 
•    Private Banking Front Office 
•    Retail Banking Investment Teams 
•    Product Management 
•    Operations Risk & Control 
•    Financial Markets Operations 
•    Payments Operations 
•    Technology & Change Teams 
•    Client Service Managers 
•    Compliance 
•    Financial Crime Compliance 
•    Internal Audit External 
•    Fund Houses 
•    Transfer Agents 
•    Custodians 
•    Market Infrastructure Providers 
•    External Vendors and Service Providers 

Other Responsibilities
•    Support new product onboarding and operational readiness
•    Participate in strategic projects, regulatory initiatives and transformation programmes.
•    Represent the team in operational working groups and stakeholder meetings.
•    Provide management reporting and operational updates to senior management.
•    Act as delegated approver within authorised limits.
•    Perform other responsibilities assigned by management in support of business objectives.

Skills

• Investment Operations Management
• Mutual Fund & Alternative Investment Operations
• Operational Risk & Controls
• Stakeholder Management
• Process Improvement & Change Management
• People Leadership & Talent Development 

Experiences & Qualifications

•    Bachelor’s Degree In Business, Finance, Banking, Accounting, Economics or any related field.
•    Candidates with more than 5 years of experience in Retail Banking And Wealth Management Operations with settlement operation knowledge is preferred.
•    Demonstrate leadership experience, including the ability to motivate and guide teams, make informed decisions, and drive results in a collaborative and professional manner
•    Good understanding of investment products including Mutual Funds, Hedge Funds, Alternative Investments and Money Market Funds.
•    Knowledge of Systems And Platform Training Relevant To Transaction Processing And Reconciliation (E.G. Core Banking, Custody, And Settlement Systems).
•    Relevant Operations, Risk Or Banking Certifications will be an added advantage such as CFA, CISI, FRM or equivalent are advantageous.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.