Job Summary

Amazing opportunity to be part of a new team within Standard Chartered and support the growth of a new product within CCIB.
This team will sit within CCIB Cash Operations and will act as the single point of contact for operational activities required as part of the commercial card programme. 
The team will work directly with clients – both large corporates and cardholders – to ensure the smooth running of the Commercial Cards Programme; provide a single source of truth for all queries, both internal and external, on the operational status of the programme and support wider Operational functions such as Corporate on-boarding, Cardholder setups, Programme level changes, Settlement and Reconciliation exception management, Reporting and Statementing support.
This Job Description is not exhaustive. There are additional processes which may get defined once the role has been filled. The successful candidate will have a role in identifying how to best structure and complete those processes, and a chance to shape the job description as the product evolves.

Key Responsibilities

• Possesses in-depth understanding (end to end) on the product / process of Commercial and/or Credit Cards
• Possesses good knowledge of the end-end card transaction cycle.
• Holds good knowledge on basic norms / regulations of VISA/Master Card franchise.
• Possess in-depth knowledge in Client on-boarding, from project kick-off until hand-over to client servicing and testing system integration with Client applications on expense management.
• Hold in-depth understanding of the Interchange settlement procedure.
• Able to perform rule based technical work involving acceptable deviations and exceptions.                                                     
• Ability to ensure the Settlement accounting and remitting funds to Franchise is being processed in accordance with the department’s operating procedure and should be able identify the exceptions if any.
• Take on new and relevant processes and responsibilities even if they fall outside of immediate skillset or product domain.
• Bring insights for the development of new products, identifying opportunities for growth and driving adoption of new products.Strong understanding of various commercial cards solution to identify key product enhancements that support continued portfolio growth.

Skills and Experience

• Commercial Cards lifecycle management.
• Vendor management.
• Project management.
• Reconciliation.
• Risk management and governance.
• Situational leadership.
• Agile methodologies (Scrum).
• Analytical decision making.
• Client services.
• Data analysis

Qualifications

• Academic or Professional Education/Qualifications; University educated
• Licenses and Certifications/accreditations; none additional
• Professional Memberships; relevant memberships to be agreed
• Bank training; none additional 
• Languages; English

Role Specific Technical Competencies

• Manage Conduct 
• Manage Risk
• Manage People
• Business Facilitation
• Manage Change
• Business Governance & Support
• Management of Frontline Risk
• Strategy & Business Model
• Service Delivery & Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.