Job Summary

This is a Senior Manager, Client Services role with the following main responsibilities: 

•    Understand the overall Client Services domain architecture and manage changes within them
•    Understand the CRM Application in the Client Services domain and become knowledgeable on them
•    Engage with development team and stakeholders in developing the CRM Solution for the Trade Client Services
•    Able to work independently, self-enabled & motivated personality. 
•    Use the Escalation Matrix for tasks that are showstoppers or blockers to meet the timeline.
•    Develop test requirements, cases and models to ensure business needs are met.
 

Key Responsibilities

Business
•    Lead and own testing process & delivery 
•    Develop test strategy & test scripts
•    Engage with stakeholders including Product Owners, Project Managers, Dev teams and downstream teams
•    Assess impact of changes, build functional test strategy and plan
•    Work closely with the application development and dev-ops to improve performance, scalability and resiliency of the system
•    Development of Testing framework, common tools and utilities

Skills and Experience

People & Talent
•    Lead by example, develop and embed a high-performance culture with specific focus on capability, effectiveness, and productivity.
•    Support the development of talent to ensure a high-quality succession pipeline at all levels and ongoing development activities that focus on the identified talent within the team.
•    Foster a culture of collaboration and a mindset of change and growth

Risk Management
•    Review applicable internal policies and procedures to prevent gaps against risk governance framework. Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure CRM Application remains compliant with banking and data protection laws. Ensure Country compliance on Group standard for Audit and Control. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Governance

•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 

Qualifications

•    Bachelor’s degree in finance with extensive experience in Client Services
•    Extensive experience in Client Servicing Applications
•    In depth knowledge on Client Services Processes
•    Strong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectively
•    Proactive approach to recognising stakeholder needs, solving problems, anticipating issues, and developing solutions, excellent business judgment and strategic thinking.
•    Able to work in a high-pressure environment and ability to manage multiple deliverables in a timely and effective manner
•    Strong networking and interpersonal skills, forming positive working relationship in in a geographically and culturally dispersed environment
•    Exceptional verbal and written communication and presentation skills i.e., PowerPoint, Excel,

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.