Job Summary

Key Responsibilities
Strategy
•    Production support management for 
•    L2, L3 and high priority incident management. 
•    Country Stakeholder management. 
•    Continuity Management
•    Infrastructure Management
•    Knowledge Management within team 
•    Risk and Audit management.
•    Manage capacity and continuity management affairs.
•    Manage Service level and Operational Level engagement with relevant stake holders and ensure the commitments are met.
•    PSS and other technology adherence and mitigation of deviations
•    Provide timely workaround solutions for failing issue pattern which requires source code fix.
•    Plan and Participate in DR and continuity management activities.
•    Identify improvement items and strategize for its timely implementation.
•    Work out proactive monitoring and alerting for all critical support areas including client/process journeys. 
•    Explore and implement potential Self-Healing capabilities
Business
•    Transaction Banking – Trade

Key Responsibilities

Processes
Incident Management
•    Manage High Severity Incidents and participate recovery activities
•    Manage Customer impacted non high severity Incidents and recovery activities
•    Prepare Impact Analysis for all incidents
•    Define incident action items and follow-up for closure
•    Manage application availability with defined outage and ensure SLA compliance
•    Perform routine Application Health checks
Problem Management
•    Root cause analysis for high impact incidents
•    Defining Preventive actions
•    Follow-up on preventive action implementation and closure
Change Management
•    Review all application changes and assess the impact
•    Review all infra changes and assess the impact
•    Review all interface changes
•    Implementation of changes in production 
•    Verification of application health and availability 
ITIL/DevOps/SRE practices are followed
People & Talent
•    Communicate effectively and professionally.
•    Showcase Responsiveness in work
•    Treat colleagues and stakeholders Fairley and respectfully
Risk Management
•    Identify the potential risks involved in above tasks
•    Register the risk and define mitigation plans
•    Follow-up for Risk closure
•    Notify/Alert Seniors about any risk that have high potential for a service/reputational/regulatory/financial impact to the bank.
Governance
Continuity Management
•    Document new operating procedures based on new configuration deployments
•    Review and correct the existing Disaster Recovery Plans
•    Review and correct the existing BCP plans
•    Execute DR plans and ensure RTO SLA achieved
•    Create Action Plans for the DR improvements and follow-up for closure
System Maintenance & Stake holder management
•    Execute Application Maintenance when needed
•    Periodic SLA review and identify system improvement plans
•    Prepare and amend application monitoring scripts

Skills and Experience

Audit and Governance
•    Work on all audit response by collaborating with relevant teams appropriately
•    Work with governance teams from STS, HICS etc and support and manage the expectations.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the CIB Trade Technology to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
Key stakeholders

•    Business and Operations (Product Owners)
•    Trade IT Team
•    Interface IT Teams
•    Technology Services Teams
•    Production Support Teams
•    Country Business
•    Data centre teams
•    Audit teams (regulatory/internal)
•    Governance teams
Other Responsibilities
•    Embed Here for good and Group’s brand and values in CIB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Qualifications

Educational Qualification/Certification:
•    Bachelor’s Degree in Computer Science, Software Engineering or equivalent degree
•    Minimal 15 years of experience in support and SRE
•    JAVA Certification preferred

Mandatory Skills:
•    JAVA / J2EE / Spring MVC, Oracle DB, Spring Boot & Hibernate
•    SQL& PL-SQL 
•    Oracle, DB2, PGSQL MQ, Tomcat, SpringBoot, Control-M, JSP, LDAP, Linux, JavaScript, Shell Script, ReactJS, Cloud Arch, Elastic Search, Kibana, Flunetd, Kubernetes, Promethus, Web Security, ITRS, APM, Grafana, Kafka 
•    Cloud-Native application deployments and Containers (Docker)
•    Exceptional troubleshooting and investigative skills. In possession of a strong sense of ownership and accountability
•    The ability to manage competing priorities from a variety of stakeholders. 
Proficiency in: 
•    Micro-services development using Springboot
•    Technical Stack: Java, Spring, Spring Cloud, Mongo & Oracle or Postgres databases, Elasticsearch, Hazelcast, Kafka, REST APIs, JSON/YML, 
•    Technical Tools: Confluence/Jira/Bitbucket or Git, CI / CD (Maven, Git, Jenkins), Eclipse or Intelij IDEA
Optional Skills: 
•    Strong presentation and communication skills 
•    Ability to understand business’s concerns and work with team to deliver the solution 

Prior Experience:
•    Relevant experience of 10+ years
•    Banking/FinTech experience preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.