Job Summary

Techno-Functional Product Owner – Customer Solutions – Client Communication to drive the development and enhancement of phygital client communication solution covering print, digital and interactive solutions. The ideal candidate will have a strong mix of business acumen and technical expertise, with experience in retail banking and client communication products like statements, advices, eNotices, Letters etc. This role requires collaboration with WRB Platform & Domain & Development Organization.
Key Responsibilities:
Product Strategy & Roadmap: -
•    Design and execute the product roadmap for Client Communication Platform
•    Align payment solutions with regulatory requirements, industry standards and business objectives.
•    Stay updated on emerging trends in interactive as well as non-interactive client communication trends in the industry.
Requirement Gathering & Stakeholder management:
•    Act as a bridge between business and technology teams, ensuring clear and actionable product requirements.
•    Collaborate with internal stakeholders to gather requirements.
•    Work with external partners to enhance payment offerings.
•    Ensure adherence to regulatory compliance, risk mitigation and governance policies.
Collaboration and Alignment:
•    Work Closely with Product Owners, Security and Chapters to define and implement Solutions.
•    Collaborate with cross-functional teams for successful implementation and deployment of payment solutions.
Innovation & Continuous Improvement:
•    Stay updated on emerging technologies in client communication space.
•    Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies.
•    Align technical solutions with the organization long-term technology vision and business goals.
•    Leverage automation CI/CD and Sec Devops practices to improve software development efficiency.

Key Responsibilities

Techno-Functional Product Owner – Customer Solutions – Client Communication to drive the development and enhancement of phygital client communication solution covering print, digital and interactive solutions. The ideal candidate will have a strong mix of business acumen and technical expertise, with experience in retail banking and client communication products like statements, advices, eNotices, Letters etc. This role requires collaboration with WRB Platform & Domain & Development Organization.
Key Responsibilities:
Product Strategy & Roadmap: -
•    Design and execute the product roadmap for Client Communication Platform
•    Align payment solutions with regulatory requirements, industry standards and business objectives.
•    Stay updated on emerging trends in interactive as well as non-interactive client communication trends in the industry.
Requirement Gathering & Stakeholder management:
•    Act as a bridge between business and technology teams, ensuring clear and actionable product requirements.
•    Collaborate with internal stakeholders to gather requirements.
•    Work with external partners to enhance payment offerings.
•    Ensure adherence to regulatory compliance, risk mitigation and governance policies.
Collaboration and Alignment:
•    Work Closely with Product Owners, Security and Chapters to define and implement Solutions.
•    Collaborate with cross-functional teams for successful implementation and deployment of payment solutions.
Innovation & Continuous Improvement:
•    Stay updated on emerging technologies in client communication space.
•    Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies.
•    Align technical solutions with the organization long-term technology vision and business goals.
•    Leverage automation CI/CD and Sec Devops practices to improve software development efficiency.

Skills and Experience

Strategy*
•    Shape and Communicate Platform Vision
o    Contribute to building a multi-year strategic roadmap, blending market insights, business needs, and technical innovation to position the platform for future success.
o    Execute this roadmap with hive lead and squad leaders, ensuring wide alignment and clear understanding of why, how and when the platform will evolve.
•    Align with Enterprise Objectives
o    Ensure platform initiatives directly support major WRB outcomes and domain-level OKRs.
o    Champion a data-driven approach to prioritisation, incorporating both functional milestones and non-functional imperatives (e.g., security, scalability, performance).
•    Set Balanced Strategic Priorities & KPIs
o    Drive adoption of measurable metrics (e.g., developer adoption, cost savings, time-to-market improvements) to improve the platform’s success.
o    Proactively integrate technical debt reduction and compliance items into these priorities, balancing new feature delivery with foundational stability.
•    Promote Scalability & Sustainable Growth
o    Collaborate with Hive Lead, Engineering Leads, Production Engineering and Architects to embed performance, reliability, and risk controls at the architecture level.
o    Manage trade-offs between rapid feature deployment and the long-term viability of the platform ecosystem.
Business*
•    Champion Stakeholder Needs
o    Continuously advocate for Journeys/Platforms and other Hive stakeholders, translating their feedback into the unified backlog for the Hive.
o    Build transparent relationships with Journeys to ensure each domain’s objectives are reflected in the platform’s evolution.
•    Unified Backlog Ownership
o    Maintain a single backlog that captures stream aligned journey roadmaps, business-driven features, technical enablers, and compliance/risk work.
o    Balance urgent demands against strategic investments, reflecting the right mix of short-term wins and long-term capabilities.
•    Value-Driven Delivery & Communication
o    Provide real-time visibility into backlog status, upcoming releases, and risk items through lifecycle tools like Clarity, Azure DevOps (ADO), and Confluence.
o    Host regular reviews showcasing platform increments (e.g., new integrations, improved APIs), inviting cross-domain feedback to refine direction.
•    Foster Cross-Domain and Cross-Hive Synergy
o    Identify reusable platform capabilities that reduce duplication and accelerate outcomes across multiple hives.
o    Collaborate with engineering lead to avoid siloed development and ensure a consistent user experience where platform services are leveraged.

Qualifications

•    Bachelor’s degree in technology, Computer Science, or a related field (or equivalent experience).
•    Overall 15+ years of experience with a minimum 5 years of digital product design / engineering senior leadership experience
•    Demonstrable track record of delivering and scaling shared platform capabilities.
•    Deep familiarity with agile product management at scale, having guided squads across various technical, compliance, and stakeholder landscapes.
•    Demonstrable leadership experience in leading high quality digital product owners
•    Experience of Client Communication domains

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.