Job Summary

SRE Specialist with 7–8 years of experience in production support, specializing in incident management, system reliability, monitoring, and automation. Proven ability to reduce downtime, improve system performance, and ensure high availability of critical applications.

Key Responsibilities

• Responsibilities – SRE Specialist (Production Support)
• Manage 24/7 production support for critical applications, ensuring high availability and system stability
• Monitor application and infrastructure health using alerting and observability tools, proactively identifying issues
• Handle incident management lifecycle including detection, troubleshooting, escalation, and resolution
• Perform root cause analysis (RCA) for major incidents and implement preventive measures
• Reduce MTTR (Mean Time to Resolution) through automation and improved runbooks
• Participate in on-call rotations and provide timely resolution for production incidents
• Collaborate with development teams to enhance application reliability and performance
• Implement and maintain monitoring, logging, and alerting frameworks
• Support release and deployment activities, ensuring minimal impact to production
• Drive automation of repetitive operational tasks using scripting/tools
• Manage capacity planning and performance tuning to meet system demand
• Maintain runbooks, SOPs, and operational documentation
• Ensure adherence to SLAs, SLOs, and incident response timelines

Continuously improve system reliability through process improvements and post-incident reviews

Skills and Experience

<Copy skills and experience from Job Description>

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.