Job Summary

As a Senior Experience Designer within the SC Design team, you will be pivotal in crafting and enhancing the digital user experience across multiple platforms, including mobile and web. Your role will involve designing innovative and intuitive user interfaces that meet the evolving needs of our global banking customers, ensuring seamless, engaging, and functional digital journeys. You will collaborate with multidisciplinary teams to deliver user-centric solutions that not only delight clients but also support the growth and success of our digital offerings worldwide. This position invites a strategic thinker who is passionate about user experience design, staying abreast of industry trends and technological advancements, and driving continuous improvement to uphold the highest standards of digital banking experiences.

You will champion user experience excellence by applying your expertise in UI/UX design principles, translating complex requirements into user-friendly, visually compelling designs. This role requires a balance of creativity, technical knowledge, and business insight, guiding projects from concept through to delivery while advocating for best practices in user-centred design techniques. Your work will contribute significantly to enhancing customer satisfaction, increasing adoption rates, and fostering loyalty through thoughtful, accessible, and responsive digital interfaces.

Key Responsibilities

Key Responsibilities

• Lead the end-to-end user experience design process, including research, wireframing, prototyping, and final designs for digital banking products.
• Create detailed user interface designs, storyboards, wireframes, user flows, and clickable prototypes that effectively communicate design concepts to stakeholders and development teams.
• Collaborate cross-functionally with technology, product management, and customer experience teams to ensure design solutions align with business goals and user needs.
• Proactively test and iterate design solutions using user feedback, analytics, and ongoing competitor analysis to refine and optimise user experiences.
• Advocate user-centred design principles across the organisation, promoting awareness and adherence to user experience best practices.
• Conduct continual research on market trends, emerging technologies, and innovative design methodologies within the financial industry and beyond.
• Drive accessibility and inclusivity by embedding ethical design standards that prioritise diverse user needs and data privacy.
• Champion the integration of the company’s core values, fostering a culture of integrity, innovation, collaboration, and continuous improvement within the design team.
• Support mentorship and knowledge-sharing initiatives to develop design talent and encourage creative problem-solving within the team.

Skills and Experience

We are seeking a professional with a proven track record in user experience and visual design who is eager to contribute innovative ideas and practical solutions. A successful candidate should possess:

• Extensive experience (minimum 7 years) in graphic, visual, or interaction design gained through roles in advertising agencies, in-house design studios, or brand consultancies.
• Proficiency in Figma as the primary tool for UI design, with familiarity or exposure to other creative tools such as Adobe After Effects, Framer, LottieLab, Protopie, or Rive considered advantageous.
• A demonstrable portfolio showcasing a variety of UX design techniques, interactive prototypes, and design case studies that highlight measurable impact on product improvement and client return on investment.
• Deep understanding and practical application of UI design principles across multiple platforms (iOS, Android, Mobile Web), including large-scale system designs and design frameworks.
• Strong foundational knowledge of user-centred design, interaction design, responsive design, and accessibility standards.
• Exceptional attention to detail and a meticulous approach to delivering high-quality work, even under tight deadlines.
• A collaborative mindset paired with excellent problem-solving skills and the ability to advocate confidently for UX design decisions to varied stakeholders.
• Excellent English communication skills, both written and verbal, required for effective presentation, negotiation, and persuasion across internal and external audiences.

Role Specific Technical Competencies

The role demands a blend of technical and domain-specific competencies, including but not limited to:

• Comprehensive understanding of customer needs and insights to drive effective design decisions tailored to banking clients worldwide.
• Strong customer and market focus, ensuring designs are aligned with current trends and anticipate future requirements.
• Expertise in electronic banking products and services, with knowledge of how digital interfaces support functionality across mobile banking and internet banking platforms.
• In-depth awareness of banking product features and usability, enabling the design of solutions that facilitate smooth navigation and user engagement.
• Proficiency in mobile and internet banking environments that support complex transactions and information displays within intuitive interfaces.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.