Job Summary

Join Standard Chartered as a Senior Experience Designer, where you will be pivotal in shaping the digital user interfaces that drive client engagement across diverse platforms. In this role, you will design and champion the user experience for both mobile and web applications, focusing on crafting intuitive, appealing, and highly functional digital features that meet the evolving needs of our global banking customers. Your expertise will support expanding our customer base by enhancing how clients interact with our banking products, ensuring seamless usability and superior satisfaction.

This position offers an exciting opportunity to work collaboratively with cross-functional teams in a globally recognized financial institution. You will leverage user-centered design principles to translate complex business requirements into elegant, accessible design solutions that enhance customer experience and engagement. Ideal candidates will demonstrate a passion for innovation, an eye for detail, and a commitment to ethical design practices.

Key Responsibilities

As a Senior Experience Designer, your key responsibilities will encompass the full spectrum of user experience design, including:

• Take ownership of the complete user journey by designing user-friendly, visually compelling UI elements and interaction flows that align with customer needs and business goals.
• Create detailed full-screen mockups, interactive prototypes, wireframes, and user journeys that effectively communicate design intent to stakeholders across various teams.
• Proactively test and iterate on design solutions using user feedback and usability testing to continuously improve the digital customer experience.
• Establish and nurture strong partnerships with technology, product management, and customer experience teams to ensure cohesive and aligned project delivery.
• Gather, analyze, and synthesize user and business requirements to inform and drive design decisions that enhance functionality and customer satisfaction.
• Advocate the principles of user-centered design throughout the organization, contributing to a culture that prioritizes customer needs and optimizes digital experiences.
• Conduct competitive analysis and research industry best practices worldwide, identifying opportunities for innovation and improvement in UI design.
• Stay thoroughly updated on emerging UI design trends, responsive interfaces, and technology advancements, applying insights to elevate Standard Chartered's design standards.

Skills and Experience

Candidates should possess:

• A strong command of design software, with Figma as the primary tool for creating interactive designs. Familiarity with animation and prototyping tools such as Adobe After Effects, Framer, Lottielab, Protopie, and Rive is advantageous though not mandatory.
• An academic background in graphic design, visual design, advertising, or a closely related field, reflected by a relevant degree or graduate diploma.
• At least seven years' experience working in a creative and fast-paced environment such as an Advertising Agency, Brand Consultancy, or an in-house Design Studio with a proven ability to deliver impactful design solutions.
• An impressive portfolio showcasing a breadth of UX design methodologies, conceptual artworks, animations, and case studies that demonstrate tangible product improvements or measurable return on investment for clients.
• Expertise in UI design concepts, particularly with experience designing scalable system architectures and frameworks compatible across multiple platforms including iOS, Android, and Mobile Web.
• A solid foundation in UX principles, including User-Centered Design, Interaction Design, and Responsive Design strategies.
• A meticulous approach to design detail, capable of maintaining high quality under tight timelines and evolving project requirements.
• Strong problem-solving abilities, team orientation, and unwavering dedication to maintaining high standards of design excellence.
• Proven capability to advocate for UX design choices and influence stakeholders through compelling communication and presentations in English.

Role Specific Technical Competencies

The role demands specific technical competencies that include:

• Deep understanding of customer needs and behaviors to tailor digital experiences effectively.
• Strong customer and market focus to anticipate evolving preferences and trends within the financial services landscape.
• Familiarity with electronic banking products and services to incorporate product-specific features into design solutions.
• Comprehensive knowledge of banking products to align user interfaces with product functionalities and compliance standards.
• Expertise in mobile banking platforms and their unique design challenges and opportunities.
• Competence in internet banking technologies and user interaction patterns to ensure seamless online banking experiences.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.