Job Summary

•    Support Data Quality governance for Transaction Banking Cash, ensuring data integrity, effective controls, and compliance with regulatory requirements to minimise residual risk, including Data Privacy and Records Management.
•    Work closely with business, technology, and risk teams to implement DQ standards, enhance processes, and support delivery of data-related regulatory and control initiatives.

Key Responsibilities

•    Data Quality & Risk Management - Manage residual risk and treatment plans for Data Quality, including:
•    Partner with 2LOD to define and implement risk treatment plans and escalate material risks and delays impacting agreed glidepaths
•    Drive Data Quality Management Standards (DQMS) implementation across TB Cash, aligned to Risk Recognition Methodology
•    Embed DQ by Design and Demand Management principles within the change lifecycle
•    Transition from qualitative to quantitative DQ metrics, including MDM adoption and technology enablement for BCBS239
•    Establish and manage Data Quality Incident Management (IMR), including root cause analysis and remediation tracking
•    Oversee DQ exception management, ADO tracking, and closure of control gaps
•    Review control effectiveness (KCI/CST) and drive simplification and standardisation
•    Lead Critical Data Elements (CDE) governance, working with FCSO and 2LOD on identification and controls
•    Ensure MDM (metadata) remediation and backlog management in line with DQMS & SLA governance for legacy platforms.
•    Govern Data Handshakes across upstream and downstream processes with clear accountability
•    Regulatory & Risk Programmes - Support and drive compliance for key regulatory programmes: such as BCBS239 (self-assessment and remediation) & MLR40 (data retention and purging)
•    Records Management & Data privacy - Conduct records keeping impact assessments and ensure compliance with internal and external standards
Strategy
•    Collaborate with Cash Technology, TB, and CIB CDO to uplift DQ controls and capabilities
•    Support delivery of strategic and regulatory programmes

Business
•    Partner with Product, Operations, and Technology to:      
•    Ensure Data Quality, Data Privacy, and Records Management risks are identified and managed for new or changed products
•    Embed CDE governance, DQ controls, and regulatory requirements across Cash platforms
•    Drive improved process efficiency, control effectiveness, and risk reduction across Cash operations
People & Talent
•    Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for the team and work in collaboration with risk and control partners 
Risk Management & Governance
•    Support RCSA assessments across DQ, Data Privacy, and Records Management
•    Lead Monthly DQ risk reporting, Quarterly & Annual ORF submissions
•    Maintain audit readiness (GIA/regulatory reviews),DQ DOI documentation, and ICP preparation and issue closure
•    Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees in line with the banks policies
•    Work with the relevant the BRM team to develop, design and implement control measures and monitoring plans for compliance and operational risk management. Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Provide oversight across the BRM - CFCC Operations footprint, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    TB and Cash MT
•    TB and Cash COO MT
•    TB and Cash Ops MT
•    Cash Product Managers
•    Digital Channels
•    Cash Strategic Pillar Leads 
•    TB/Cash Country business and operations heads
•    Technology heads
•    Risk Framework Owners
•    Internal / External Audit
Other Responsibilities
•    Embed Here for good and Group’s brand and values in CIB COO TB Cash; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 
•    Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
•    Promote the Group’s brand and Here for good with employees, clients and regulators.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Maintain effective communication with key stakeholders, including regulators and staff.

Skills and Experience

•    5+ years relevant experience and knowledge of Cash products and processes with a broad understanding of Cash business
•    Knowledge of the Global regulatory environment and the ongoing developments
•    Comprehensive knowledge of risk governance frameworks & quality framework and processes
•    Knowledge of process improvement methodologies
•    Proactive and positive with the ability to make good/sound decisions and use independent judgement
•    Ability to create effective work relationships across functions & borders

Qualifications

•    Knowledge of Cash products, ISO20022 and processes with a broad understanding of Cash business
•    Knowledge of the Global regulatory environment and the ongoing developments
•    Comprehensive knowledge of risk governance frameworks & quality framework and processes
•    Knowledge of process improvement methodologies
•    Proactive and positive with the ability to make good/sound decisions and use independent judgement
•    Proven ability to effectively collaborate with a wide range of stakeholders

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.