Job Summary

•    The focus of this role is to support the Fiduciary Services Operations.  Fiduciary Services product suite covers Performance Measurement, Compliance Monitoring and Trustee Operations Services offered by Financial Market Operation of Standard Chartered Bank through its local network in 22 countries in conjuction with Global Business Services (GBS) in Malaysia, India and China.  
•    This role will report directly to the Head of Fiduciary Services  Operations and will be critical in supporting the global operations and the firm.
•    Support in managing the daily operations of the Performance Measurement Operations and Compliance Monitoring Operations in line with Service Level Agreements and team’s objectives.
•    Overseeing production, reviewing, and validating fund performance calculations and performance measurement reports with fund managers, including preparation of factsheets, attribution reports, ex-post and ex-ante risk reports.    
•    Creating customised reporting based on client’s requirements, maintain, produce and review client composites in line with Service Level Agreements and GIPS standards.  
•    Ensuring consistent operating model across all clients to drive scalability and operational efficiency. 
•    Reviewing, updating and implementing new processes and operating manuals as required to enhance operational controls.  
•    Support the Head of Fiduciary Services on team’s individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting, and assisting selected number of associates.
•    Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
•    Establish and maintain close working relationship with appropriate persons in the Spoke countries, Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt, and professional manner.

RESPONSIBILITIES

Strategy
Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Contribute towards the future strategic direction and process innovation/improvements of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
The role requires extensive collaboration with regional and country functions such as Sales, Client Management, Technology, Product Management, and country operations when it comes to identifying opportunities for improvements, standardisation, enhancements, and automation. 

Business

•    Assist the Head of Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes, in ensuring standardisation and consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
•    Partner with Countries Operations, Product and FSS Sales to ensure the key services are being performed to the standard required. Alignment to FSS growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team
•    Acts as escalation point for regional level operational issues. Together with Regional FMO head, identifies remedial solutions and oversees timely, efficient implementation when required
•    Works closely with Regional FMO heads to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation
•    Champions the identification and implementation of operational best practice across markets within region and with other regions
•    Drives continuous improvement culture to maximise cost and processing efficiency

Processes
•    Ensures compliance with group and country policies, code of conduct, regulations, and laws
•    Work with Regional FMO heads to ensure requests are rolled out in a controlled and timely fashion
•    Drive process standardisation across regions and frequent sharing of best practices processes
•    Act as the Operations Conduit of ORE Transformation initiative, working together with Technology, Product to review and prioritise LuWs raise across all regions 
•    Review CRs/JIRAs raise across regions, ensure request fall within the target operating model   
•    Role models a strong, collaborative business relationship between operations, technology and business stakeholders.
•    Supports “One Bank” through strong connectivity with support and sales functions and related businesses such as Fund Accounting and Transfer Agency. 

The Ideal Candidate:

•    Bachelor's degree or equivalent
•    Min 8 years relevant business financial experience, preferably in the financial services/investment or asset management industry
•    Performance Measurement System Experience (Statpro or FactSet or Alladin) 
•    Performance Measurement experience within Operations or experience with fund or security level performance measurement reports (i.e. Attribution Reports, Contribution Reports, Risk Analysis, Carving Out).
•    Understanding of client onboarding process and performance measurement reports 
•    Familiar with Global Investment Performance Standards (GIPS)
•    Understanding of ESG Reporting requirements.
•    Having Performance Measurement related certifications / qualifications is an advantage
•    Someone who has experience in developing, managing and refining strategy papers.
•    Excellent communication skills verbal and written
•    Good problem solving and analytical skills. 
•    Stakeholder Management
•    Team Management experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.