Job Summary

As a member of the professional services team, the individual actively supports senior leadership(s) by delivering strategic insights, business planning, and essential assistance within their assigned business function(s).

• Be Business-Savvy – understand the overall business strategy and plans, globally and in-country
• Good level of understanding of operations and technology
• Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills in a highly collaborative manner
• Results driven with strategic qualities with ability to demonstrate track-record in a dynamic environment and manage multiple deadlines (effectively prioritise)
• High degree of responsibility and integrity
• Relevant managerial experience
• Excellent communication capability 
• Gravitas to manage senior stakeholders 
• Change agent

Key Responsibilities

• Collaborate with GBS management and Professional Services leadership to ensure quality service delivery and adherence to standards.
• Oversee daily operations, ensuring compliance with departmental operating instructions,  processes, and guidelines, while applying relevant risk, regulatory, and compliance policies.
• Prepare, implement, and expand strategic plans in cooperation with stakeholders and partners.
• Monitor the development, implementation, and performance of business-critical topics.
• Provide advice, guidance, and support to leadership on managing change and maintaining business as usual capabilities during transitions.
• Review new business requirements and offer solutions as needed.
• Manage costs and recharges in alignment with business strategies and plans.
• Drive continuous improvements in productivity and cost efficiency.
• Ensure all activities comply with the Bank’s policies, guidelines, and standards, following the Operational Risk framework.
• Act as the primary contact for senior leaders, coordinating internal and external communications to ensure smooth information flow. Prepare papers, agendas, minutes, and track actions/plans as required.
• Ensure systems, processes, and methodologies are followed for effective service delivery monitoring, control, and support.

• Support governance, people management, regulatory compliance, audits, and communications to achieve objectives.
• Collaborate with various teams to prepare and review management information (metrics/reports) on progress and performance, including production updates and strategy reports.
• Embed the Group’s values and code of conduct, ensuring adherence to ethical standards and compliance with policies and regulations.
• Lead by example, fostering the Bank’s culture and values within the team, and setting expectations for collaboration with stakeholders and partners.
• Identify, monitor, control, escalate, and mitigate potential risks to the Group.
• Maintain awareness and understanding of the main risks facing the Group and the individual's role in managing them.
• Adhere to the Group’s rules, procedures, and processes.
• Understand and apply governance principles to identify, manage, and monitor risks.

Key stakeholders
•    Senior leadership(s)
•    Senior leadership(s) stakeholders and team
•    GBS Management and leadership team
•    External suppliers

Skills and Experience

• Office applications and not limited to Outlook, Word, Excel, PowerPoint, Teams, Skype, BlueJeans, Edge, etc.
• Business correspondence skills with excellent proficiency of English – written and spoken
• Typing and/or short-hand – good typing speed to record dictation; with excellent accuracy to produce well document and accurate set of meeting minutes
• Experience in hosting and facilitating calls or meetings 

Qualifications and Requirements

• Bachelor’s Degree / Graduates from a recognised university.
• Minimum of 5 years of relevant work experience in an Operations, Business or Functions role, with close proximity to a Head of Department and/or C-suite leadership in an international firm preferred
• Any course / certification will be an added advantage.
• Business English – spoken fluently and excellent writing abilities.
• Excellent networking and communication skills, with ability to influence and manage stakeholders from various backgrounds, preferably with international exposure. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers