Job Summary

We’re looking for a Cash Management – Global Pricing & Billing Operations specialist to run day-to-day pricing and billing activities, drive interest repricing and pass-through rate management, and help execute our TB Cash Pricing & Billing strategy. You’ll work with Group, regional, product, tech and data teams to improve processes, strengthen controls, reduce operational friction and support digitisation, while ensuring accurate, compliant and high-quality service delivery that protects revenue and enhances client profitability.

Key Responsibilities

•    To manage the operations of the Cash Management - Global Pricing and Billing Operations in ensuring consistent delivery of high-quality services to customers and in- country service recipients by meeting objectives set by the Group while maintaining operational risk to an accepted level.
•    To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations and execute operational duties of the Cash Management Operations- Global Pricing and Billing, as instructed by the Manager of the Unit or Head of Department and ensure that the established service standards are met.
•    As a core member of Global Pricing and Billing- Cash Revenue Management Team, to execute daily operations and collaborate with Group, Technology Partners, Data Partners and Cash Regional/ Local Product Team to analyze, collaborate and execute local, regional and global initiatives. 
•    Contribute to design, development, and execution of the TB Cash Pricing & Billing Strategy.
•    As a core member of Global Pricing and Billing- Cash Revenue Management, responsible for pass-thru rate management and execution following interest rate cut/ adjustment for main currencies.
•    Dissect Client Pricing life cycle and identify opportunities (for incremental revenue) at each stage.
•    Conduct client interest pricing analysis, development of high-quality repricing leads.
•    Drive Interest repricing initiatives in collaboration with Group, Regional and local country teams.
•    Ensuring the governance, risk and control processes around fee & interest pricing standards/ disciplines are understood and adhered to by stakeholders.
•    Responsible for reducing operational friction, pushing the bar on our technology and process ensuring they are keeping pace with client needs and our digitization agenda.
•    Strengthen oversight and completion of interest pricing approval and activation processes, enable proactive controls and governance to mitigate revenue leakage and ensure pricing accuracy, optimize, and improve client profitability
•    Efficient use of Data Analytics to derive high value repricing and fee leakage leads and efficient progress performance tracking.  
•    Strong stakeholder engagement with Country Coverage, Sales, and Product teams to land and drive leads conversion.
•    Support execution of fee and interest initiatives including rolling out of bespoke pricing points progress
•    Adopt transformative operational processes to deliver best-in-class support for global deals – repricing activities and pricing, billing, and reporting setup.
•    Proactive pivot and reconfiguration of operation teams and pricing processes (Cash Fee Squad).
 
Governance 
•    Ensure Department’s documentation and managerial activities are in order (SLA, IGA, BCP, BIA, Recharges)

Key Stakeholders
•    CCIB Client Coverage teams in the country
•    Regional and Country COO 
•    Internal Audit
•    Regional Head of Risk & Control 
•    Business & Country Compliance teams
•    Operations (GBS / GTO)
•    IMO Teams
•    GBS Hub Teams
•    Country CFCC team
•    Regulators and their appointed auditors (where applicable)

Key Requirements for the role:
•    Strong knowledge and skillset managing CIB Banking Operations, Transaction Banking– to enable assessment of cross-business issues.
•    Moderate or high proficiency managing data in excel platform. Python capability will be an added advantage to candidate.
•    Relevant business experience in operations, business analysis or project management.
•    Strong analytical skills, detail-focused with the ability to interpret large volume of information.
•    Problem solving skills with ability to influence across all levels of business.
•    Ability to independently drive initiatives with minimum hands-on supervision.

Qualifications

•    Bachelor’s degree in Banking or Finance preferred.  
•    Ideally 5 years of experience in banking, analytical or another relevant environment
•    Languages: English and/or local language skills as relevant to country requirements 

Skills and Experience

•    Manage Conduct
•    Business Facilitation: Leading initiatives to improve Client experience, efficiency, and cost management  
•    Manage Conduct
•    Manage Risk
•    Manage Projects
•    Business Governance & Support: Projects investment governance, product, and process governance, etc
•    Information Systems - Applications & PC Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.