Job Title Here Experience Director

Title: Senior Officer, Private Banking Ops
Bukit Jalil KL, MY
Key Responsibilities
Strategy
- To support and develop the Assets Transfer Team in PvB Securities Operations Hub Singapore/Hong Kong/Jersey to facilitate effective processing of transactions in a controlled environment.
Business
- Good knowledge in dealing with Settlements and Assets Transfer in global markets and the products offer in SCB Private Banking world.
- Responsible for ensuring high quality of service and support to be provided to Platinum and PvB clients, primary contact person for Front Office and SCB staff for advice, enquiries and complaints relating to Assets Transfer matters.
Processes
- Ensure handling in accordance with bank operational menu, desk instructions, compliance, and regulatory requirements.
- Make decisions and demonstrate problem solving skills based on internal Procedure Manual / Operational Policy Guidelines issued by the Bank.
- Continuous improvement in productivity.
Governance
- Maintain strong stakeholder engagement with Front Ends (CSM/RMs/TLs), WM Country and Business, COO / Operations, T&I, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the tribe deliverables.
- Escalate appropriately to ensure key stakeholders like Country Head, Hive Lead, Hive Tech Lead and Chief product owner are updated and able to intervene as required.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Skills and Experience
- Action Oriented
- Collaborates
- Customer Focus
- Courage
- Nimble Learning
Role Specific Technical Skills :
- Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent
- With 1-2 years of Ops experience
- Relevant Product knowledge on Managed Investments, Fixed Income and Structured Products
- Conceptual understanding of Asset Transfer Processing workflow
- System awareness around T24, TLM, Bloomberg, Refinitive, eBBS.
- Experience of dealing with Global Banks, Custodians, Fund Houses, TA, Front End CSM/TLs.
- Ability to work under pressure and deliver high quality output under tight timelines
- Flexibility to work in shifts or during public holidays
Qualifications
Diploma or Degree
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.