Job Summary

To process / manage the operations and functions of multiple countries under Global Lending Services activities / product; ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business
•    Awareness and understanding of the wider business, economic and market environment in which the Group operates
•    Ensure that the BCM framework has been implemented. Ensure BCP/BIA is in place and tested at required periodic intervals

Processes
•    Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions
•    Support strategy to streamline processes, enhance productivity, reduce risk, improve controls, and leveraging technologies
•    Managing a team of highly efficient people responsible for GLS at all times by effective supervision
•    Maintain effective cost budget planning & forecasting and deliver competitive cost income ratio.
•    Identify migration opportunities for GLS and ensure overall governance on smooth migration.
•    Ensure all the process exceptions are within the laid down group policies and procedures
•    Focus on Core lending products – Identity lending products handled by other units and migrate to GLS; Similarly migrate non lending activities from GLS to relevant units
•    Maintain structure of the department with a more balanced Span of Control. 
•    Able to work and support for different time zone for UK/ US country

The Ideal Candidate:

•    Bachelor’s degree in Banking Finance or equivalent
•    Min 3-5 years of relevant experience
•    Good communication skills.
•    Able to read, write and converse in Mandarin would be an added advantage
•    Must have fair knowledge on lending products and processes. 
•    Ability to identify, assess, monitor, control and mitigate risks to the firm. 
•    Able to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.