Job Summary

SCB GBS Malaysia Trade Confirmation and Documentation supports more than 20 regional offices, covering a large array of Derivatives products ranging from Equity Derivatives, Commodity Derivatives, FX Options, Structured Notes, Interest Rate Products and Credit Derivatives.  With the visions in acquiring new developing markets and pioneering of new evolving products will transform the business into new heights.  The department is currently supported across Bangalore, Chennai and Kuala Lumpur.

The role is responsible for leading the end-to-end confirmations function across Financial Markets products, ensuring operational excellence, robust risk management, regulatory compliance, and superior stakeholder service delivery. The role provides strategic leadership in process transformation, control enhancement, and operational governance while driving a culture of continuous improvement, accountability, and client focus. Working closely with Front Office, Middle Office, Risk, Legal, Compliance, Technology, and external counterparties, the role ensures timely execution of confirmations, effective management of operational risks, and delivery of scalable solutions that support business growth and evolving regulatory requirements

Key Responsibilities

Key responsibilities to reflect the duties and responsibilities of this role as follows:

•    Lead the end-to-end confirmations process across a broad range of derivative products, including FX Options, FX Forwards and Swaps, Interest Rate Derivatives, Structured Notes, Equity Derivatives, Commodity Derivatives, and Credit Derivatives, ensuring timely, accurate and controlled execution of all confirmation activities.
•    Oversee the full confirmation lifecycle, including drafting, validation, matching, affirmation, execution tracking, exception management, and resolution of discrepancies, ensuring adherence to regulatory and market standards.
•    Act as a key point of contact for external clients, counterparties and market infrastructures, fostering strong relationships and ensuring high levels of service delivery and client satisfaction.
•    Build and maintain effective partnerships with Front Office, Middle Office, Legal, Risk, Compliance, Technology and other stakeholders to proactively resolve issues, manage escalations and support business objectives.
•    Ensure accurate maintenance of internal systems and industry platforms, including confirmation status updates, lifecycle events, and audit trail integrity.
•    Drive compliance with regulatory requirements, industry best practices, internal policies, controls and service level agreements across all supported products and jurisdictions.
•    Lead the resolution of complex client, counterparty and operational queries, ensuring timely escalation, root cause identification and sustainable remediation of issues. 
•    Establish and maintain robust management information, KPI/KRI reporting and governance frameworks to provide actionable insights on confirmation performance, operational risk, aged items and control effectiveness. 

•    Provide subject matter expertise during audits, regulatory reviews, control assessments and compliance investigations, ensuring timely and effective closure of findings and action plans. 
•    Lead automation, digitisation and process improvement initiatives to enhance efficiency, strengthen controls, improve client outcomes and support the strategic evolution of the confirmations operating model, including participation in user acceptance testing and implementation activities. 
•    Proactively monitor changes in product structures, industry practices, market infrastructure and regulatory developments, assessing impacts and driving operational readiness across the function. 
•    Identify process inefficiencies, control gaps and emerging risks, leveraging data-driven analysis and root cause methodologies to implement sustainable improvements and mitigate operational risk. 
•    Develop and coach team members, fostering a culture of continuous learning, collaboration, accountability and operational excellence. 
•    Support strategic business initiatives, new product implementations and organisational transformation programmes, ensuring operational readiness and successful delivery. 
•    Undertake additional responsibilities and leadership assignments as required to support evolving business priorities, operational objectives and management strategy.
Business
•       Financial Market Operations 
Processes
•       Trade Confirmations and Documentation for Derivatives products ranging from Equity Derivatives, Commodity Derivatives, FX Options, Structured Notes, Interest Rate Products and Credit Derivatives.  
Strategy
•    Identify operational inefficiencies, control gaps, and emerging risks, driving strategic initiatives to enhance operational effectiveness, scalability, and service delivery.
•    Partner with management and cross-functional stakeholders to deliver strategic projects, including technology enhancements, workflow transformation, digitalisation, and automation initiatives.
•    Provide subject matter expertise and operational insights to support the design and implementation of future-state operating models and target operating frameworks.

•    Lead and support strategic change programmes, including new product implementations, regulatory initiatives, market infrastructure developments, and global transformation programmes.
•    Champion a culture of innovation, continuous improvement, and operational excellence by promoting best practices and driving adoption of strategic priorities.
•    Utilise management information, KPIs and KRIs to monitor performance, measure outcomes, and support informed decision-making.
People & Talent
•    Develop and maintain advanced expertise in Financial Markets products, confirmation processes, and regulatory developments to support effective leadership and decision-making.
•    Foster a high-performance culture through coaching, mentoring, talent development, and succession planning.
•    Build organisational capability through cross-training, knowledge sharing, and continuous professional development programmes.
•    Promote strong stakeholder management, collaboration, and communication across global teams and business functions.
•    Support the development of project management and change management capabilities within the team to drive successful delivery of strategic initiatives.
•    Encourage a culture of accountability, continuous learning, innovation, and operational excellence.
Risk Management
•    Provide leadership and oversight of daily confirmations activities across supported Financial Markets products, ensuring effective integration and partnership with Middle Office and other key stakeholders.
•    Lead and coordinate change management activities relating to OTC Derivatives initiatives, ensuring effective governance, stakeholder engagement, and management reporting.
•    Develop and maintain strong relationships with Front Office, Middle Office, Legal, Risk, Customer Service Groups, Product Enablement, Settlements and senior management to support business growth and risk management objectives.

•    Establish and maintain effective management reporting frameworks to provide actionable insights on operational performance, risk exposure, control effectiveness, and service delivery.
•    Drive staff development, succession planning, and capability building to ensure a sustainable and resilient operating model.
•    Drive continuous process improvement through data analysis, root cause investigation, control optimisation, and automation initiatives.
•    Ensure robust query, investigation, and escalation management processes are maintained, with appropriate governance and timely resolution of issues.
Governance
•    Customer Service Standards
•    Performance/Productivity
•    Operational Risk Management
•    Compliance
•    Cost Control
•    Audit Grades
•    Self-Development
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Derivatives FIC Front Office globally.
•    Derivatives Operations units globally.
•    Derivatives Documentation globally.
•    Markets Operations Controls globally.
•    Product Control globally.
•    Market Risks globally.
•    Customer Service Group globally.
•    Shared Service Centres globally.
•    Global Markets Operations globally.
•    Various Middle Office sites.
•    Traders and sales personnel from the Derivatives, business.
•    Local CC and offshore FMO CC Teams
•    WB Legal Department
•    External customers
Other Responsibilities
•    Supporting ad-hoc requests/projects/initiatives, on non-business days inclusive (if necessary

The Ideal Candidate:

•    Product knowledge on FX Derivatives, Commodities, FX Options, Interest Rate Products, Credit Derivatives and   Structured Notes.
•    Minimum 5 - 7 years proven experience in financial markets operations – Middle Office/Confirmations/Settlements team for any asset classes
•    Conceptual understanding of derivative transaction workflow, trade lifecycle and around market events like call, exercises, fixings, rollovers etc
•    Excellent interpersonal skills, with the ability to communicate at all levels both written (report and guideline writing) and verbally in English. 
•    PC skills: MS Word, MS Excel, MS PowerPoint
•    Knowledge of ISDA/Markets terminology and definitions, and understanding of regulatory requirements of HKMA/MAS/EMIR
•    Knowledge of current prudential and regulatory market initiatives is desired.  Familiarity with trade booking practices, SWIFT payment and confirmation gateways
•    Proven experience in project management/ business analysis is desirable

Work hours: APAC/UK/MENA hours

Qualifications

•    Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent professional experience in the same process

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.