Job Summary

The Technology division is responsible for the build and run of the Banks’ technology platforms in addition to providing an operations capability to the business.  A key priority is to Transform the technology landscape through increased digitalisation and optimisation whilst improving the quality and stability of technology deliverables.  

Aligned to the Transformation agenda, Technology Risk Management has a risk and control team that centrally support country and domains on regulatory engagements. 

The engagement coordination lead to assist the region lead(s) for the assigned region cluster/key regulatory/risk types and management of regulatory engagements. Working closely with country stakeholders to maintain a good regulatory posture with country regulators and meeting regulatory commitments and timelines. Ensure consistent, timely and high-quality responses to regulatory requests, inspections/examinations and self-assessments while tracking and delivering regulatory commitments. 

The role contributes to continuous improvement through reporting enhancements, dashboard development, automation and the standardisation of shared governance support processes.

Key Responsibilities

This role supports regulatory engagement management and broader governance support, which includes coordinated planning, accurate documentation, timely reporting, stakeholder coordination, action tracking and continuous process improvement across governance activities.

Regulatory engagement & coordination.
•    Serve as the central point of contact for regulatory interactions across assigned countries and jurisdictions. Mobilize relevant stakeholders, SMEs, risk managers and domain owners to provide inputs. Ensure responses are accurate, consistent and delivered within regulatory timelines.
•    Develop and manage end to end engagement plans and playbooks
•    Drive continuous improvement and best practices in regulatory coordination
•    Build and maintain audit-ready responses repositories
•    Identify risks to timely or effective regulatory responses
•    Escalate issues and bottlenecks appropriately
•    Support proactive readiness for supervisory reviews and regulatory scrutiny
•    Promote strong regulatory conduct and transparency across stakeholders.
Country and Group stakeholder management
•    Partner closely with country compliance, risk, and functions to align regulatory messaging, coordinate onsite and offsite reviews and support inspection/examination planning and logistics.
•    Act as liaison between central functions and country with local regulators.

Regulatory governance and reporting
•    Maintain a centralized tracker of regulatory findings, commitments and remediation actions.
•    Provide regular status reporting to senior and relevant stakeholders.
Strategy
•    Technology Risk Management Regulatory team is a central support for coordination of regulatory engagements.
•    Ensure proper management of regulatory engagements, report regulatory commitments by working closely with country teams and engaging with the domains and risk managers.
Processes
•    Engaging with various Technology Domains. 
•    Coordinate routine governance activities, including planning, submissions, logistics, documentation and action tracking.
•    Update and reconcile central action logs, follow up with action owners and escalate overdue, incomplete or unclear items through agreed channels.
•    Apply standard templates, procedures and controls consistently, and support reporting enhancements, dashboard implementation, automation and process redesign.
People & Talent
•    Provide self-oriented and self-motivating individual, and work with limited direction
•    Lead through example and build the appropriate culture and values
•    Set appropriate tone and expectations, and work in collaboration with Risk and Control partners
•    Build the right mix of subject-matter expertise, and Risk and Control skills 
•    Collaborate across the first and second lines of defence, demonstrate accountability and reliable follow-through, and seek guidance on complex or sensitive matters.

Risk Management
•    Work with Risk Managers, Technology Domain team to ensure accurate information gathering as part of engagement requirement.
•    Keep up with date knowledge related to the Bank’s Standards, Policies and procedures, to ensure accurate interpretation of requirements
•    Manage and drive continuous improvement of the Technology Risk Control environment through factual, insightful, analysis of the current environment and alignment against regulatory and external engagement requirements. 
Governance
•    Provide timely and accurate reporting to the appropriate stakeholders
•    Support the orderly and effective delivery of governance activities and maintain related records and artefacts so they are complete, accurate, traceable and readily retrievable.
•    Support the preparation of materials for senior stakeholders under the direction of senior governance colleagues.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct
•    Take personal responsibility for embedding the highest standards of ethics, including Regulatory and Business conduct, across Standard Chartered Bank
•    Lead the Controls team to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment
•    Effectively and collaboratively identify, escalate, and resolve Conduct and Compliance matters
•    Provide timely and accurate Risk and Control information as scheduled / as required
Key stakeholders
•    Technology Domains – CISO, CIO/PSS, Infrastructure etc
•    OTCR teams
•    Country stakeholders (CISO, CTMs)
•    COO Risk & CFCR, Chief of Staff teams.

Skills and Experience

•    Technology Risk Management
•    Quality Assurance and Testing
•    IT Standards, Procedures & Policies
•    Agile Development
•    Operational Risk
•    Software Quality Assurance

Qualifications

•    Experience in technology risk management, information security, Internal or External or other related technology compliance roles.
•    Preferred experience in Financial Services or other heavily regulated industries (e.g. Healthcare, Government etc.).
•    Process management.
•    Self-starter, capable of managing discussions with stakeholders and engagement expectations.
•    Strong communication skills.
•    Team player and able to coordinate with internal stakeholders.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.