Job Summary

•    To provide 24*7 support across the shifts
•    Support coverage includes the application health check, incident/problem management and change support for the application / infrastructure and interface changes.
•    Role involves other non BAU tasks such as 
•    Incident trending and analysis. 
•    Acquiring new in-scope application knowledge from Dev Team.
•    Ticket analysis and follow up for closure.
•    Interacting with other stakeholders such as business and country POC.
•    System improvement plan.
•    Pre-CAB/Change walkthrough meetings.
•    Review implementation plan.
•    Participate in DR activities.
•    Multitasking ability.
•    Good communication skills.
•    Understanding of Agile practices and experience using ADO.
•    Take ownership of handling incident/issue until proper closure.  
•    Technical skills including Java, Postgres, Linux, SKE, ELK, Grafana.
•    SRE Practices and automation.

Our Ideal Candidates Should have:-

•    Bachelor’s degree (or equivalent experience)
•    5+ years of application support experience
•    Must have the ability to work in a dynamic, fast-paced environment
•    Strong communication skills to interact with many different personalities/ stakeholders and reach consensus when necessary 
•    Technical skills including Java, Postgres, Linux, SKE, ELK, Grafana

Skills and Experience

•    Java
•    PostgreSQL
•    Linux
•    SKE
•    ELK

 Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Serve as a Director of the Board
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Other Responsibilities

•    Embed Here for good and Group’s brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.