Job Summary

Production Engineering - who will be responsible for application support. The candidate will be responsible for managing L2 and L3 production support and at the same time will be able to deliver automation and code fixes solutions independently. The candidate will be coordinating with project team and business stakeholders to understand application design and functionality and resolve provide timely resolution for any issues reported by stakeholders or business users. The candidate will be responsible to partner with project team, product engineering team and business leads in ensuring the service levels are met and take end to end ownership of the Production support.  The candidate will be responsible for acting on the functional/technical activities assigned to him/co-staff including incident, problem, and change along with SLA management.

Key Responsibilities

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role. 
Business
•    Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes
•    Application Production support responsibilities and stability as part of Production Engineering.
•    Responsible for change management into production.
•    Responsible for faster production incidents resumption, root cause identification, problem fixing
•    Responsible for identifying & delivering improvement opportunities such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability
•    Responsible for identifying & implementing solutions to improve overall Tech operations efficiency, that should result in cost saves/avoidance
•    Responsible to lead a team to ensure SLOs are met and SLIs are improved
•    Act as a bridge between Build teams, interfaces teams and other key stakeholders.
•    Assuming situation manager role during incidents and crisis.

People & Talent 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Employ, engage and retain high-quality people, with succession planning for critical roles.
•    Responsibility to review team structure/capacity plans.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
•    The ability to interpret and identify key risks issues in system and put in place appropriate controls and measures
•    Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees.
Governance
•    Accountable to govern the adherence to tech policies and processes required to support applications in production environment.
•    Accountable to govern the adherence to tech policies and processes required for change of applications in production
•    Accountable to govern the adherence to tech policies and processes required for incident and problem management

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Business domain head, Tribe leaders, Application and Interface teams, CERT team, CTM, Country and Group Businesses.

Skills and Experience

•    Java, J2EE, Spring, Hibernate
•    PostgreSQL, IBM DB2, Oracle, My SQL
•    Kong & Axway
•    Unix
•    AWS Cloud and OpenShift container platform
•    Tomcat 8, Apache http and HSM nCipher

Technical Skills:
•    Monitoring/analytical tools such as ITRS, Grafana, ELK, Prometheus, Sysdig.
•    Microservices management tools such as Api Gateway.
•    In-memory/Distributed databases like Postgres
•    DevOps tool stack such as Jenkins, Ansible, BitBucket, GIT, Maven, Docker, Rundeck.
•    Messaging/Streaming tools like Kafka, Active MQ, iMFT, FileID
•    Programming/Scripting languages such as Python, Perl, Power shell, Bash, Angular JS & Microservices.

Soft skills:
•    Excellent communicator with strong command in English
•    Expressive, creative and ability to think out-of-box
•    Enthusiastic problem solver with exceptional analytical skill
•    Strong team player but able to complete tasks independently with minimal guidance
•    Never settle mindset, always challenge the status quo
•    High learning aptitude, able to learn new products and technology very quickly

Qualifications

•    8 to 10 years of overall IT experience in production support, application development, DevOps Or SRE & added support engineer.
•    Have technical knowledge and hands on experience on Java architecture/framework such as Struts, Spring MVC, Hibernate, API Gateway, Tomcat 8, Apache http and HSM nCipher.
•    Experience in PostgreSQL, IBM DB2, Oracle, My SQL.
•    Knowledge in Unix/Linux, Windows administration, OpenShift, Kubernetes
•    Experience in AWS Cloud and OpenShift container platform.
•    Drive and report achievements through key performance indicators and success stories
•    Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters.
•    Define and help to develop interactive dashboards / analytical reports
•    Lead department’s branding and marketing strategy, manage and standardize communications channels and publications.
•    Support department head on general and team administrative, strategy execution, transformation, stakeholders and vendor management
•    Streamline and simplify processes to support agile and speed to markets while maintaining high level of controls
•    Any experience in 1 or more of the following technical skills will be added advantage

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.