Job Summary

The ability to identify, assess, monitor, control and coordinate mitigation of risks within the Operations function.  Awareness of the wider Risk and Control environment and the challenges facing product, process and function heads. Familiarity with operational risk framework control and risk metrics.

Key Responsibilities

• Define and execute Wealth Operations Risk & Governance strategy aligned to Group Risk and Wealth priorities
• Provide senior oversight on client asset protection, fiduciary, conduct, and regulatory compliance risks
• Embed governance frameworks for outsourced activities, inter-entity servicing, and service accountability
• Lead governance for regulatory changes in tax, suitability, disclosures, market conduct, and cross-border rules
• Oversee end-to-end wealth operations risk framework, including:
  • RCSA across onboarding, account maintenance, payments, corporate actions, trade processing, tax operations, and asset servicing
  • Incident, error, and loss event management with root cause evaluation
  • Issues, actions, and audit finding closure governance
• Ensure robust controls around client assets and money, including cash & securities movements, third-party payments, and reconciliations
• Strengthen controls around tax interpretation, tax reporting, and withholding obligations (US & non-US)
• Drive process standardization and control rationalization across regions supported by GBS
• Enhance risk MI, KRIs, and dashboards to provide forward-looking insights to senior stakeholders
• Lead responses to regulatory reviews, internal audits, external audits, and compliance testing
• Translate multi-faceted regulatory requirements (e.g., client suitability, tax reporting, withholding tax, fiduciary obligations) into practical operational controls
• Balance control rigor with turnaround time (TAT), cost efficiency, and service quality
• Quality Assurance check on minimum standards/framework and compliance to Group Policies and Procedures or Global Reconciliation Unit’s minimum standards.
• Recommend changes to the control environment or to operational processes/practices to reduce the level of operational risk exposures.
• Assess periodically WMO’s operational risk profile and maintain alignment with risk appetite by rebalancing of risks or controls that may be required in response to internal and external factors. 
• Ascertain and confirm that KRIs, KCIs and Key Control Self-Assessment (KCSA) or Control Sample Testing (CST) as approved, are effectively implemented and completed.

Qualifications

• Education: Any Graduation with Min 10 Yrs Of Experience
• Training: Wealth Products (Retail & Private Banking), Operations Risk Management
• Certifications: Risk Certifications Preferred

Skills and Experience

•    Wealth Product Knowledge
•    Finance/Accounting Knowledge
•    Risk Management and Control
•    Operations Risk Management
•    Stakeholder Management:
•    Communication 

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.