Job Summary

To assist the Manager in running of all Department BAU functions for all relevant structured notes, DPM and OTC derivatives product classes including settlement, exceptions processing, MIS reporting, control & risk mitigation, project & people management.
RESPONSIBILITIES

Customer Management
•    Ensure analysts perform timely resolution of internal & external customer queries.
•    Able to escalate customer complaints and propose solutions to resolve them.
•    Understands customers’ requirements and able to instil a customer-centric culture in the team.
Transaction Processing
•    Understands the various product booking models & able to perform end-to-end settlement processing for all Derivatives products. 
•    Assist in 2nd Level approvals in the various settlements systems namely MM, T24, UTS and assist in 1st level processing if needed during contingency. 
•    Target to decrease processing errors.
•    Able to drive quality work within teams and self.
Control & Risk Mitigation
•    Adheres to laid out processes and procedures of the bank while completing process actions.
•    Prompt and early escalation of risk issues to Line Managers.
•    Identify errors and omissions resulting from routine process actions and able to investigate & promptly resolve GL Suspense and Nostro accounts’ imbalances & breaks.
•    Ensure regular updating of process procedures (DOI).
Work Management
•    Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
•    Organizes leave coverage to ensure adequate resources for work continuity in dept.
•    Communicates own work plan issues and escalates potential “Bottlenecks’ to Line Managers.
•    Covers and acts as a back up to Line Manager for extended periods in their absence.
People Management
•    Supervise a team of junior operations officers/assistants to deliver department goals.
•    Assist the Manager in promoting staff training and development.
•    Conduct “one-to-ones” with junior officers to gather feedback on their progress and work improvements to enhance overall department cohesiveness and efficiency.

Key stakeholders
•    Trade Control and FM Middle Office
•    Traders and sales personnel from the respective business.
•    In-country operations teams
•    In-country WealthManagement / Credit Ops / CMS teams
•    Control teams 
•    Related depts eg, Product Control, finance, etc
•    External counterparties – Customers, Banks and FIs

Other Responsibilities
Click here to enter text.Do the right thing: Be brave, be the change; Think client; Live with integrity
Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
Better together: See more in others; How can I help? Build for the long term

Skills and Experience

Knowledge on Products – Structured Notes OTC, FX 

Risk Management
Stakeholder Management

Qualifications

    Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates.
    Business Strategy and Model: – awareness and understanding of the firm’s business strategy and model appropriate to the role.
    Risk Management and Control: – the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them.
    This role would require 5+ years of relevant experience, covering the implementation of strategy into technology solutions, part of which is operating at the Group level of sizeable international companies, ideally with sometime in the finance sector covering FM products. International exposure, ability to handle cultural diversity and developing high performers are essential to this role.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.