Team Manager, Fiduciary & Fund Services FMO
Job Description
Requisition Number:
54996
Job Location:
Bukit Jalil KL, MYS
Global Grade:
Band 6
Work Type:
Office Working
Employment Type:
Permanent
Posting Start Date:
28/05/2026
Posting End Date:
26/06/2026
Job Description:
Key Responsibilities
- Ensure consistent delivery of high-quality services to customers by meeting Group objectives using allocated resources while maintaining operational risk within acceptable limits.
- Support the Head of FMO Securities Services in leading the Fund Services Team to achieve and exceed service quality standards, aiming for zero defects for Bank customers.
- Assist the Head of Securities Services in monitoring individual performance against objectives, providing support, motivation, and guidance to staff to meet these goals. Contribute to associate development through coaching, mentoring, and support.
- Ensure productivity targets—including efficiency, accuracy, defect management, and processing turnaround times—are met within the area of responsibility.
- Lead and drive the team through transformation initiatives, fostering innovative ideas and new working methods to enhance operational efficiency and improve the client experience.
- Ensure all department staff are equipped with the necessary knowledge, skills, and tools to perform their roles effectively, efficiently, and accurately.
- Promote a performance-driven culture by setting SMART objectives, regularly reviewing departmental and individual performance, and providing appropriate support and guidance.
- Oversee succession planning for key roles, manage employee attrition, and develop plans for high-potential individuals within the department.
- Verify transactions processed by Associates and authorize those within delegated authority; review and approve customer Fund Services orders against the Fund Services system.
- Establish and maintain strong working relationships with counterparts in Spoke countries, Chennai Counterparty, Group offices, and within the Company to ensure open, prompt, and professional communication of issues, needs, and queries.
- Enhance client experience by supporting initiatives such as system enhancements, change management, and cross-border business continuity planning to improve STP rates and process efficiency with minimal resources.
- Plan and conduct resiliency and call tree exercises regularly in alignment with the GBS calendar, ensuring critical activities are balanced across GBS sites with zero exceptions in H1 and H2 exercises.
- Build a high-performance team through hiring, training, and development to meet operational goals; provide ongoing feedback and conduct formal performance reviews semi-annually; ensure Business Recovery Planning is regularly conducted and tested.
Skills and Experience
- 8 to 10 years of relevant experience in fund services, including at least 3 years leading teams of 10 to 15 members.
- Strong attention to detail with a commitment to accuracy;
- Capable of working independently with minimal supervision, effectively managing diverse and rapidly changing work pressures and client demands;
- Excellent communication, client service, and problem-solving abilities;
- Outstanding interpersonal skills with the flexibility to engage effectively with both external and internal clients;
- Ability to follow established procedures while proactively identifying and communicating opportunities for procedural improvements.
- Supervisory and leadership expertise;
- Experience managing projects or initiatives is a valuable asset;
- Minimum of 5 years of people leadership experience within the relevant industry;
- Skilled in coaching and developing team members;
- Knowledge of fund valuation, including mutual funds, hedge funds, and offshore private funds, is an advantage.
Qualifications
- Degree or Diploma in Accounting, Finance, Banking. Economics or equivalent is essential
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance
