Job Summary

•    Work closely with project team in onboarding new product 
•    Active involvement in all project meetings, walkthrough and ability to identify as well as put in the right demand towards successful delivery
•    Ensure all technical documents including detailed steps is delivered during project phase (inclusive capacity management, BAU activities, Disater Revovery, & Product Resiliency)
•    Review and validate all documents and provide signoff from BAU/Support standpoint
•    Ensure clear RACI defined by project team including all stakeholders 
•    Understanding BAU scope of work and responsibilities
•    Highlight issues/problem noticed from BAU standpoint and ensure remediated prior to handing over to production support team
•    Persisting issues/findings should have valid RISK raised by project/product team having clear responsible/accountable parties with defined timeline

• Documentation & Reporting:
• Maintain comprehensive documentation of support activities, configurations, and procedures.
• Generate regular reports on Agent Health Check(AHC) performed, incidents, and compliance with security controls.
• Develop and maintain knowledge base articles and technical guides.
• Incident & Problem Management:
• Manage and respond to incidents in a timely manner, ensuring minimal downtime and impact on operations.
• Document and track incidents, problems, and their resolutions in the service management system.
• Participate in post-incident reviews and contribute to the improvement of incident management processes.
• Service Management:
• Adhere to ITIL-based service management practices, including incident, problem, and change management.
• Ensure compliance with SLAs and KPIs for support services.
• Contribute to the development and improvement of service management processes and documentation.

Stakeholder Interaction:

• Communicate effectively with stakeholders to understand their issues and provide timely resolutions.
• Provide regular updates to stakeholders on the status of their support requests.

Soft Skills Requirements:

                      Communication: Excellent verbal and written communication skills

                      Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

                      Teamwork: Ability to work collaboratively in a team environment, sharing knowledge and supporting colleagues.

                      Customer Focus: A strong commitment to providing exceptional customer service and ensuring customer satisfaction.

                      Adaptability: Flexibility to work in

•    Responsible for configuring, maintaining, troubleshooting and enhancing the Security Tools platform. Responsible for identification, assessment and resolution of incidents/ change request within SLA and recurring problem management. 
•    Proactively monitoring and maintenance of the tool’s platform.
•    Accountability for tools technology refresh/ system upgrades and project implementation within BAU support scope
•    Obsolescences and estate hygiene management
•    Liaise with vendor and engineering teams where required to address technical issues with the tools 
•    Ability to self-direct and work independently when necessary, and clearly articulate technical concepts/ issues to both technical and non-technical peers and management
•    Contribute to overall supported tools process improvements and documentation
•    Able to perform system administration operation duties, which will require having a non-traditional working hour] 

Key Responsibilities

Strategy

•    Information & Cyber Security (ICS) is a critical function within Standard Chartered Bank operating under the overall purview of “Technology Services”.
•    The ICS-CST team is made up of cyber security thought leaders, who are accountable for the provision of a global set of cyber security services and products to maintain and continuously improve Bank’s cyber security posture in today’s ever evolving cyber security landscape.
•    We are seeking a Technical Engineer who is having experience in Cyber security domains with focus on Database Activity Monitoring Tool (DAM), and a strong foundation in Business Logics skills. 
•    The ideal candidate will have 10+ years of experience in any Information security tools. 

Business

•    ICS-CST, is a transversal service with a primary objective to provide Cyber Security Technology and managing Security Practise Optimization and Enhancement for security products and services within given portfolio. 

Processes
•    Information & Cyber Security (ICS) is a critical function within Standard Chartered Bank operating under the overall purview of “Technology Services”.
•    The ICS-CST team is made up of cyber security thought leaders, who are accountable for the provision of a global set of cyber security services and products to maintain and continuously improve Bank’s cyber security posture in today’s ever evolving cyber security landscape.

People & Talent

•    Information & Cyber Security (ICS) is a critical function within Standard Chartered Bank operating under the overall purview of “Technology Services”.
•    The ICS-CST team is made up of cyber security thought leaders, who are accountable for the provision of a global set of cyber security services and products to maintain and continuously improve Bank’s cyber security posture in today’s ever evolving cyber security landscape.

Risk Management

•    Information & Cyber Security (ICS) is a critical function within Standard Chartered Bank operating under the overall purview of “Technology Services”.
•    The ICS-CST team is made up of cyber security thought leaders, who are accountable for the provision of a global set of cyber security services and products to maintain and continuously improve Bank’s cyber security posture in today’s ever evolving cyber security landscape.

Governance

•    Mainly focus to setup, run and govern the mandatory controls pre-defined, which includes optimizing and enhancing security practices competence through driving service improvements and automation covering areas such as Product Engineering, Project Onboarding, Vendor Management & ICS-CST internal affairs

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

       Candidate with 6 - 8 Years of IT experience. Banking domain is desirable.

       We are expecting as many skills from the description below.

•    Technical Support & Troubleshooting

Provide expert-level support for DAM security products, addressing and resolving technical issues.

Perform root cause analysis and implement corrective actions to prevent recurrence.

Collaborate with cross-functional teams to resolve complex technical problems.

Extend support to other end-point security products such as Sentinel One, Tanium as required

• Monitoring & Maintenance

Continuously monitor database access and security alerts to ensure compliance with security policies.

Perform regular maintenance and updates of DAM systems to ensure optimal performance and security.

Conduct periodic security assessments and audits of database access controls

Qualifications

Bachelor’s degree in information technology or related field 

5-6 years of experience in supporting DAM security products.

Strong knowledge of database security principles and best practices.

Experience with ITIL-based service management practices.

Relevant certifications (e.g., CISSP, CISM, ITIL) are a plus

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.