Job Summary

The Communication and Collaboration Tools (CCT) Analyst is responsible for preparing the list of staff needed for voice recording and submitting the results to compliance and surveillance as well as preparing for the monthly CCT forum and additional CCT controls. Admin support for other processes may also be required.

•    Support the CCT process owner in preparing the monthly recorded population file
•    Support the CCT process owner in identifying the gap analysis from the recorded population and submitting the results to Surveillance and CFCC.
•    Update the monthly CCT metrics based off the results sent to Surveillance and CFCC
•    Prepare for the monthly CCT forum including pack preparation and data analysis.
•    Support the CCT process owner on any other admin tasks as needed.
•    Support the wider Trading & Sales BRM team on other admin tasks as needed.

Key Responsibilities

Risk Management
Proactive risk management; including supporting any operational risks related tasks for the wider team

Governance
•    Adherence to all bank’s policy and standards, including eLearning courses on time
•    Properly execute implementation of CCT controls or other OKRs

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

The Ideal Candidate:

•    Bachelor’s Degree or equivalent
•    Min 3-5 years of relevant experience
•    Experience and good understanding of Risk Framework and governance.
•    Good communication skills verbal and written.
•    Analytical skills and Stakeholder management
•    Proficient in MS Office tools ie. strong excel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.