Job Summary

•    Application service delivery in Global Functions. 
•    Technology and business stakeholder management across Global functions.
•    Meeting SLAs and improve on support performance by focusing on preventive measures.
•    Identify and implement the service improvement programs to improve overall stability of the application(s).
•    Continuous improvement plan execution on proactive monitoring, housekeeping automation and capacity planning to proactively detect and avoid incidents.
•    Production Change management - Accountable for managing the changes getting onto production / application releases and rollouts with zero or minimal impact to stability.
•    Impact assessment for dependent changes of the surround systems, infrastructure, networking etc.
•    Ensuring the adherence for compliance through appropriate governance such as  proper documentation of all production changes (e.g. monitoring & recovery procedures, fall back plan, implementation plan etc.)
•    Problem management – Analyse and prioritize the application fixes. Collaborate with delivery counterparts for production problem fixes in a timely manner to minimise service degradation.
•    Risk management - Proactively identify and manage the application risk through appropriate mitigation controls.
•    Audit Management – Participate and manage the internal and external technology and business stakeholders-initiated audits.
•    Ensure Disaster recovery procedure / plan and Business Continuity management plan are up to date and be ready for anytime.
•    Publish monthly MIS related to incident, problem, change trends along with Risk, SIP and RCA Action Items to senior stakeholders.
•    Cost management – Participate and contribute for cost save initiatives.
•    Resource management - Cross-training, knowledge management and people performance management activities
•    Vendor Management – Measure the vendors service delivery and resources. 
•    Expected to work on flexible hours that the situation demands with 100% individual contribution deliver production stability.
•    Technically hands-on with SRE skills for analyse and do the break fixes. 
•    Do situation management for high priority incidents and stakeholder communication with technical information on the recovery progress.
•    Conduct RCA and track the prevention actions.
•    Applications risk and audit management and drive the SRE transformation / scorecard improvements. 
•    Service review - Conduct thematic analysis and automate to reduce the toils. 
•    Ability to clearly articulate the technical problems and solutions. Prepare weekly / monthly reports.
•    Implement SRE principles – Reliability, operability, observability and scalability and enable the measurements for availability, error budget, SLI & SLO. 
•    Work with delivery engineering and business operations to ensure non functional maintenance requirements of systems are completely taken care.
•    Contribute to planning and implementation of software and hardware upgrades
•    Communicate / escalate and co-ordinate for platform issues pro-actively with vendors and users
•    Partner with senior leaders to drive and deliver on strategic priorities, performance management reporting and analytics though high-quality MI and stakeholder engagement
•    Driving process improvement, efficiency and resolving core business issues in the team.
•    Stakeholder management and escalation handling.
•    Continuous improvement in Productivity to drive the efficiencies in the team.
•    Strong leadership capabilities to build future-ready workforce and leverage an internal bank-wide network to facilitate and the role responsibilities always Upholding the Values of the Group and Company.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Other Responsibilities
Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Skills and Experience

Business communication

Stakeholder Management
Audit, Risk and governance
Continuous Service improvement programme management 
ITSM process
Good Analysing skills command over written and spoken English
Business writing / presentation skills

Qualifications

Field of Study:     Computer Science / Engineering
Certification:     Bachelor Degree / Master Degree

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.