Job Summary

•    Markets Business & Client Solutions (“MBCS”) combines all the service delivery and risk management functions across our Markets global network footprint. Collectively we are key partners for our front-line business, local management boards and external clients. We enable the CIB vision to be client-focused and risk-aware rather than client-aware and risk-focused.

•    The team is responsible and accountable for end-to-end delivery of MBCS Enablement agenda globally, covering all business lines, products, and associated operational process and support.

•    The key objective of the MBCS Enablement team is to create an unparallel client experience for our clients and sales teams across our footprint, by systematically reviewing and improving every possible aspect of the client journey and responding to the needs of the wider MBCS team. The team drives the execution of the MBCS strategic priorities by defining and delivering solutions that improve our ability to be trusted advisors to our clients, both internal and external.

•    The mandate of this team commences from the moment a front office colleague wants to onboard a client for a Markets product and continues through every aspect of the upfront onboarding journey, the point of trade and all the way through the post trade activities to the day-to-day servicing. We work on process redesign, solution design and support the overall delivery of both tactical and strategic solutions for MBCS. 

•    This team acts as a conduit between Front Office, MBCS and Markets Operations, ensuring a seamless interaction between all parties, project-managing the delivery of our enablement activities whilst also feeding into the Bank’s strategic initiatives. By bridging the gap between Clients, the Business and operational processes, we aim to drive better client experiences, improve efficiency, and thereby contribute towards the Bank’s strategic goals.

Key Responsibilities

Strategy
•    Understanding enterprise problems and goals, analysing needs and solutions, devising strategies, driving change, and facilitating stakeholder collaboration.
•    Supports the Business to understand the end-to-end flow associated with the requirements including end user customer / client journey mapping in the context of the requirements and impacts (downstream or upstream).
•    Effectively engage senior stakeholders across geographies
•    Strong communication skills, ability to tailor ideas to required audience and stakeholders.
•    Possess a driven, can-do attitude and proactive in supporting stakeholder engagement.
•    Comfortable in working with multiple stakeholders’ teams and functions.
•    Build strong and effective relationships with the various technology and business counterparts. 
•    Some experience in co-ordination of multiple dependencies and stakeholders in complex, large scale deployment environments.

Business
•    Being client focused, ensure business requirements and proposed solutions achieve required business goals.
•    Design business solutions for complex & multi-domain business problems, design effective solutions in ambiguous environments, validate impact assessment & prioritization. 
•    Gathering, analysing, documenting requirements and user stories; questioning, challenging, and proposing innovative, automated solutions where necessary.
•    Support on the effective solution design to achieve business outcomes in alignment with business requirements and overall architecture.
•    Responsible for working with the Business, the relevant stakeholders or SMEs to ensure requirements and associated processes are analysed, understood and formalized into requirements in the form of clearly articulated user stories by the product owner.
•    Align the designed and delivered solutions with the needs of stakeholders.

•    Work with all impacted stakeholders (and vendors, where applicable) to ensure that functional and non-functional requirements are captured.
•    Participate in applicable ceremonies and support the team by answering questions as an SME from the Business about the product, problem to be solved, business flow or other business-related queries.
•    Reviews end user Test scenarios along with POs and Lead Engineers.
•    Assist business with UAT (planning, preparation, and test case creation), training, and documentation.
•    Vendor communication and regular engagement as required.

Processes
•    Analyse the processes related to requirements, work with the process owners and / or relevant stakeholders and evaluate the feasibility of implementation.
•    Analyse, clarify, question and challenge existing business process: Produce relevant process maps, work with relevant team for required level 1-5 process & POI (Process Operating Instruction) + User Guides (for the operations team to execute).
•    Contribute to continuous improvement and efficiency within the org by identifying ways to do things more effectively and / or avoid duplicate efforts across the end-to-end flow as part of their analysis.
•    Define future operating models for new capabilities and support business change activities.
•    Report & track implementation timelines, proactively identify impediments / blockers, manage change communication & transition, and ensure business value realisation.

Risk Management
•    Support with risk management across all initiatives.

Governance
•    Contributes to ensuring backlog readiness and alignment to the teams strategic initiatives.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 
•    Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions.
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
•    Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.  Comply with relevant policies, processes, and regulations, as part of the culture.

Key stakeholders
•    Markets Business & Sales Solutions

Other Responsibilities
Embed Here for good and Group’s brand and values in Markets Business & Client Solutions; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Qualifications

•    Min 3+ years Banking Industry experience.
•    Markets Onboarding and / or Middle Office experience is preferable.
•    Process and operational expertise with a keen sense of commercial awareness needed to develop appropriate solutions.

Skills and Experience

•    Capital Market Industry Knowledge 
•    Securities Services Product
•    Securities Services Process 
•    Client Services Skill
•    Communication Skill
•    Negotiation Skill
•    Presentation Skill 
•    Influencing Skill 
•    People Management Skill  
•    Decision Making 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.