Job Summary

•    Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.
•    Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.
•    Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders. 

•    Operational Resilience enables the Group to prioritise the most important business services for its customers. It enables product and segment CEOs to set impact tolerance thresholds for those services and ensures the operational assets that support them are built, maintained and changed in BAU with resilient service delivery in mind, and can continue to provide those services during a crisis.
•    Business Continuity Management (BCM) provides the framework to ensure an organisation can continue critical processes during a disruption. This is achieved through the criticality assessment of processes and the documentation and testing of recovery strategies. BCM directly underpins the firm's Operational Resilience capability to remain within impact tolerances.
•    The Manager supporting Business Continuity will play a key role in ensuring robust operational resilience across the Bank's footprint. Leveraging a strong understanding of financial institutions, business processes and continuity frameworks, this individual will drive the implementation and oversight of business continuity initiatives, acting as a central point of contact for both internal and external stakeholders. The role demands proactive engagement, strong analytical skills, and the ability to identify, escalate and remediate risks efficiently.
•    The role focuses on stakeholder engagement, training and capability development, technical upskilling, and the review of completed artefacts. The role holder will be responsible for supporting the end-to-end adoption of Business Continuity across Businesses, Functions and Geographies, and for ongoing oversight of completed artefacts such as Business Impact Assessments, Business Continuity Plans, testing, metrics, and exception monitoring and reporting.

Key Responsibilities

Strategy
•    Support the implementation of the long-term approach to managing Business Continuity and Operational Resilience for underpinning IBSs.
•    Participate in the continuous improvement of initiatives linked to Business Continuity and Operational Resilience.
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Engage with relevant industry forums and ensure alignment with strategic programme scope, objectives and deliverables.
•    Support BCM strategic tooling implementation ensuring regulatory requirements are met.

Business
•    Broad awareness and understanding of business model and risk profile.
•    Engage with business stakeholders to align on consistent and robust approaches that promote advocacy of the BCM strategy, drive cultural change within the business, and support the adoption and embedment of BCM principles into business-as-usual operations.
•    Design targeted messaging for different audiences (e.g. Group Process Owners) across multiple channels to ensure clarity and engagement.
•    Drive sustained awareness and engagement initiatives that increase understanding, ownership and the practical application of BCM requirements across the Bank.

Processes
•    Gain a comprehensive understanding of Business Continuity management standards and Standard Operating Procedures (SOPs) to ensure their effective application throughout the bank. This involves staying abreast of regulatory requirements, best practices in the industry, and tailoring the implementation approach to the bank’s specific operational needs. Regularly review and update SOPs to reflect changes in the business environment and maintain alignment with evolving standards.
•    Serve as the designated single point of contact for Resilience geographies, responding promptly to queries and providing expert guidance on business continuity processes. Facilitate communication between local teams and central functions, ensuring consistency in implementation and addressing region-specific challenges. Coordinate training and awareness sessions to strengthen resilience across all geographies.
•    Act as the primary liaison for Group Businesses and functions, managing queries related to business continuity and supporting the adoption of continuity measures. Promote collaboration across departments to integrate business continuity into daily operations. Provide tailored advice and solutions to business units, ensuring their unique risks and requirements are adequately addressed.
•    Draft detailed requirements for business continuity tools, ensuring they meet operational needs and regulatory expectations. Lead the User Acceptance Testing (UAT) process, developing test scenarios, coordinating stakeholder involvement, and validating system functionality. Document outcomes and recommend enhancements to improve tool effectiveness and user experience.
•    Review key business continuity metrics, such as recovery time objectives, incident response performance, and compliance levels. Analyse data trends and identify areas for improvement. Prepare comprehensive reports outlining findings, insights, and recommendations, and present these to relevant forums or committees to inform decision-making and strategic planning.
•    Evaluate completed Business Impact Analyses (BIA) and Business Continuity Plans (BCPs) at the Group process level, ensuring all elements are thoroughly addressed and compliant with standards. Check for completeness, accuracy, and relevance, providing constructive feedback to process owners. Monitor follow-up actions to confirm remediation of identified gaps.
•    Oversee exceptions identified in business continuity metrics, investigating root causes and assessing potential risks. Escalate significant issues to appropriate forums or committees for review and remediation. Track progress of remediation actions, ensuring timely resolution and maintaining a robust risk management framework.

People & Talent
•    Define capability requirements for impacted stakeholder groups, and partner with training specialists and learning teams to deliver targeted upskilling programmes and curricula that address the gaps identified in impact assessments.
•    Provide strategic direction to the training team on the optimal timing, audience sequencing and iterative rollout of learning programmes.
•    Build a community for growth along with other people across resilience geographies and foster a culture of learning and excellence. 

Risk Management
•    Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group, and for managing them effectively.
•    Actively identify, assess and escalate resilience-related risks to support the effective risk management of SCB.

Governance
•    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. 
•    Collaboratively work with internal stakeholders to address governance issues.
•    Support the reporting of metrics and action plans to Group and Business governance committees.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Global Head, Group Resilience
•    Head, Operational Resilience & Business Continuity
•    Head, Operational Resilience & BCM Standards Oversight
•    Head, Response & Recovery
•    Head, Third Party Resilience
•    Countries Resilience Leads
•    Business Resilience Leads
•    Group Process Owners
•    Country Process Owners
•    Group Resilience Management Team
•    Regional Heads of Operational Resilience
•    Group Regulatory Liaison 
•    IBS and Contract Owners
•    OTCR SME - Resilience
•    OTCR Coverage
•    Group Internal Audit

Other Responsibilities
•    Embed Here for good and Group’s brand and values in T&O; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Support any change management initiatives which impact on OCIR and Operational Resilience though the provision of advice and guidance as well as ensuring an effective control environment is maintained.

Skills and Experience

•    Business Continuity Management
•    Operational Resilience
•    Crisis Management
•    Operational Risk Management

Qualifications

•    Degree in a related field and professional accreditation with a related industry body
•    Business Continuity Management related certification (BCI, DRI etc.)
•    Languages: English

•    Minimum 5 years’ experience in Business Continuity Management or Operational resilience within large-scale transformation programmes
•    Deep understanding of Continuity strategies and plans applicable to Banks. 
•    Business continuity management related certification like BCI, DRI.
•    Proven ability to drive business adoption across complex stakeholder groups
•    Experience working in matrix, global environments

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.