Job Summary

Overview of the Role

As a Business Development Manager specialising in Mortgages, you will be instrumental in driving the strategic growth and profitability of mortgage products within the United Arab Emirates. Based in Dubai, this full-time office-based role involves fostering strong and sustainable relationships with customers and business partners and executing effective sales strategies aligned with the goals of the country-wide Wealth and Retail Banking (WRB) division.

The role requires a blend of strategic insight, customer centricity, and hands-on business development expertise. You will lead efforts to deepen customer engagement through need-based selling while achieving sales targets, onboarding new clients, and maximising cross-sell opportunities across asset, liability, and wealth solutions.

By leveraging market insights and collaborating closely with internal teams and external stakeholders—including mortgage brokers, developers, and government offices—you will help shape competitive offerings and deliver exceptional value to our customer base.

Key Responsibilities

Key Responsibilities

• Maintain strict adherence to internal policies, regulatory requirements and compliance standards, ensuring all mortgage sales and processing activities meet Bank and regulatory expectations.
• Implement robust operational risk controls, supporting the monitoring and mitigation of risks related to mortgage applications, approvals and processing.
• Ensure the highest quality in mortgage application handling to minimise errors and rework, coordinating efficiently between frontline sales and back-office processing teams.
• Foster a culture of transparency and collaboration across teams, promoting clear communication and escalation protocols.
• Diligently conduct Customer Due Diligence (CDD), Monitoring of Legal Persons (MLP) and Treating Customers Fairly (TCF) principles to uphold integrity and compliance.
• Zero tolerance approach towards fraud and mis-selling; actively supporting internal and external audits including Regulatory reviews and Group Internal Audits.
• Participate in ongoing training programs to develop and maintain relevant banking knowledge and competencies, staying current on market developments and regulatory changes.
• Provide actionable feedback to product teams based on market and competitor insights, assisting in the refinement of promotional campaigns and product enhancements.
• Build and sustain strategic relationships with key external business partners including mortgage brokers, real estate developers, broker associations and government registration officers to facilitate seamless business development and customer onboarding.

This role offers a unique opportunity to combine strategic thinking with practical business development, supporting both customer satisfaction and business growth. You will be empowered to contribute meaningfully to the future success of mortgage products within a leading international banking group.

Skills and Experience

Required Skills and Experience

• Proven experience in Asset and Liability Management (ALM), with a strong understanding of how mortgage products impact both sides of the balance sheet.
• Client Relationship Management expertise, able to nurture and deepen relationships with a variety of stakeholders.
• Demonstrated capability in leading digital transformation initiatives relevant to financial services, particularly mortgage sales and servicing.
• Sound knowledge of Financial Risk Management practices and regulatory environments affecting the mortgage and broader banking sectors.
• Strong tactical and strategic planning skills to develop and execute initiatives that align with business goals.
• Ability to interpret market trends and competitive intelligence to drive proactive business development strategies.
• Excellent interpersonal and communication skills, enabling effective collaboration across multiple functions and with external partners.

Qualifications

Qualifications and Professional Criteria

• Bachelor's degree in a relevant discipline such as Business, Finance, Economics or equivalent.
• Minimum of three years' proven experience in sales within the financial sector, ideally concentrated on banking products including mortgages.
• Demonstrable history of meeting or exceeding sales targets and contributing to business development growth.
• Experience operating effectively within a highly regulated financial services environment with a focus on compliance and risk management.
• Strong collaborative skills, with the ability to coordinate complex tasks across diverse teams and product lines.
• Exceptional influencing, negotiation, and persuasion capabilities to secure mutually beneficial outcomes.
• Outstanding presentation and networking skills to represent the bank professionally at various forum and stakeholder meetings.

About Standard Chartered

About Standard Chartered

Standard Chartered is a globally respected international bank, blending agility with scale to make a lasting impact for our customers, communities, and colleagues. Operating for over 170 years, we strive to challenge the norm, embrace innovation, and consistently deliver sustainable growth and social value.

Our purpose to drive commerce and prosperity is realised through our rich diversity and inclusive culture. We place enormous value on individual talents and perspectives, encouraging everyone to bring their authentic self and collaborate in building an organisation where difference is celebrated.

Join us and become part of a team that lives by our values:

• Do the right thing: Act with integrity, are courageous, and put clients at the centre of everything.
• Never settle: Pursue continuous improvement, simplicity, and learning to remain ahead of market changes.
• Are better together: Foster an inclusive environment founded on mutual respect, collective success, and long-term vision.

What we offer

What We Offer

As part of our commitment to fair and competitive remuneration, we provide a comprehensive package that supports your mental, physical, financial, and social wellbeing.

• Core benefits including bank-funded retirement savings, medical coverage, and life insurance, complemented by flexible and voluntary programmes in certain locations.
• Generous time-off provisions encompassing annual leave, extended parental and maternity leave (up to 20 weeks), sabbaticals of up to 12 months, and paid volunteering days, ensuring a healthy work-life balance.
• Flexible working arrangements tailored to your needs, including hybrid options linking home and office environments.
• Access to outstanding wellbeing resources such as the Unmind digital wellbeing platform, resilience and skills development courses, a global Employee Assistance Programme, mental health first-aiders, and extensive self-help toolkits.
• A thriving learning culture offering continuous opportunities for professional growth, with access to diverse learning formats including physical, virtual, and digital experiences.
• An inclusive workplace where every individual is valued, and diversity is celebrated—creating an environment where all employees can achieve their full potential.