JOB SUMMARY

•    Lead and manage team to ensure that all Integrate Collection Services and Pre-processing team relate functions undertaken on behalf of the bank and /or its customers are expeditiously and accurately executed in accordance with meet at least standard service level agreement.
•    Perform daily operation and authorization to ensure that all collection related functions undertaken on behalf of the bank and/or its customers are expeditiously and accurately executed in accordance with service level agreement, all applicable Group Policies and Procedures, and local regulations.
•    Ensure full compliance with Bank of Thailand regulations and all applicable Group Policies and Procedures.
•    Maintain high standard of operational conduct to ensure no fail Audit, no repeated Audit Finding and no High Risk Issue to be raised in monthly KCSA/ CST check.
•    Regularly review manual workaround and work with the unit head and key stakeholders in process improvement of CMS Payment operations. Work effectively with key stakeholders to provide consultation on payment related process in CMS and to uphold service quality and service standard to clients.
•    Ensure that all processing of transactions for RCMS+, ICS, TWIST LCMS/Outward Direct Debit, and any other services led by CMS-Collections are in line with Collection PPG, and that operation procedures are in accordance with Group Cash Management Operation procedures, and all applicable Group Policies and Procedures as well as local regulations.
•    Ensure transaction processing under CMS-Collection unit meets the Service Level Agreement with customers and meet internal cut-off time for local cheque clearing. 
•    Authorize transactions in Collection area, check and sign GL Vouchers if the amount/account is within his/her delegated authority.

•    Perform AML/Sanction review and execute as per Group Policies (FCR, L&C, CMO) while processing RCMS+ transactions on the system.
•    Ensure submit BOT DMS report related Collection products to Finance Reporting Department by timely.
•    Verify and reconcile all the unmatched accounting balance to ensure that all sundry, suspense and nostro accounts are properly reconciled by GRH with the aim to increase the STP rate and reduce the manual adjustment by ICP team.
•    Ensure there is no pending transaction left and End-Of-Day reconciliation are properly done – this includes reconciliation of daily transaction and performing daily process Day End balancing of PSGL entry.

•    To observe appropriate control in Collection area and escalate all risk-related cases in a timely manner, and that self-review is regularly conducted for consolidated Audit Finding or Audit round-up. 
•    To regularly review and update DOI to ensure that the document covers processes in CMS Collection and is in line with Group Cash Management Operation Procedure. 
•    To prohibit new manual processes/exception handling in payment team and ensure that appropriate escalation and approval are performed for any manual / exception requests. 
•    To ensure dispensation are renewed on time.
•    To adhere to Group’s Policy on Document Preservation Notice with regards to Sanction related cases, and provide documentation, guidance and handover to alternate and key team members. 
•    Back up ICS Clearing officer/ checker on leave or absence as alternates.
•    Others duties assigns from supervisor(s) and/or Department head.

RESPONSIBILITIES

Strategy
•    Understand Local regulations, policies, rules and those requirement which are related process.
•    Understand products/process/country and group procedures.
•    Coach and educates team members to comply Local regulatory and Group DOI/procedures.
•    Review and enhance department procedures and seek opportunity improve productive service standard or higher.
•    Monitor and ensure all day to day BAU process are promptly actions by the agree TAT for customers and stakeholders.

Business
•    Co-works and gives full support Local TB Products and stakeholders for new business products requirement / system enhancement which is related responsible process. 

Processes
•    Take care of Domestic Cheque Clearing processing and others collection products related. 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Internal department handling for domestic SCBT Cash Collections.
•    External Service providers and FI partner banks.
•    Cash Management Operations
•    Cash Transaction Banking Product team.
•    Cash Transaction Banking Sales team
•    GBS Hub – Channei/KL
•    SCB Internal Departments
•    Local / Group IT support
•    Finance Institute Reporting Department
•    TH Premier, Customer Services Group.
•    Country Finance Compliance (CFCC)
•    Client Coverage Group and Relationship account managers
•    Human Resource Department
•    CRES

Other Responsibilities
•    Embed Here for good and Group’s brand and values in (N/A)]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualification
•    Education     Bachelor Degree in any fields.  Finance or accounting is quite welcome.
•    Languages     Thai/English

Role Specific Technical Competencies
•    Accounting or Finance fundamental

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.