Job Summary

As part of the Chief Operating Office (COO) Team, the Suitability Framework Specialist supports the suitability framework and order taking for wealth investments within Private Banking. The role provides advisory support to front office teams and leads or supports relevant change initiatives, maintaining a strong client focus while delivering efficient and effective processes aligned with business objectives. It works closely with stakeholders to support investment suitability and wealth investment sales processes.

Key Responsibilities

Process Optimisation and Suitability Advisory
•    Serve as the subject matter expert for designated wealth products and suitability processes, advising front office on suitability assessments and selling processes. Drive continuous improvement through systematic problem solving, evaluating options and ensuring decisions align with the Bank’s values. 
Change Delivery
•    Lead or support initiatives to improve the client suitability assessment framework and streamline product selling processes in line with regulatory standards and customer needs. Drive the launch, integration and embedding of changes aligned with business strategy. Develop implementation plans for smooth transitions and minimal disruption; engage stakeholders, communicate changes and gather feedback to deliver on time and within scope. Ensure compliance with external regulatory requirements, internal control standards and Group compliance policy in the relevant locations.

Regulatory Reporting
•    Perform regulatory reporting in accordance with applicable requirements, ensuring accurate, complete and timely submissions in collaboration with Compliance and relevant stakeholders.

Stakeholder Collaboration
•    Act as a liaison across cross-functional teams to gather requirements, address concerns and facilitate open communication. Be the key contact for Product Owners on new product launches and enhancements. Coordinate project teams to align efforts and maintain momentum and build strong business relationships to support process improvements.

Documentation and Communication
Maintain comprehensive, up-to-date and accessible process documentation to support transparency, governance and compliance with internal and external regulatory standards. Deliver high-quality change engagement, communication and training programmes to support business rollout and embed changes.
Key Stakeholders and Other Responsibilities
•    Key stakeholders: Private Banking Regional Head, COO, Business Planning Management, Banking Operations, Wealth Operations, Wealth Management, Compliance, Legal, Relationship Managers, Client Service Manager, and second- and third-line support functions, including Ops Risk, Fraud Risk, ICS Risk, Conduct Risk and Group Internal Audit.
•    Other responsibilities: Embed Here for good and the Group’s brand and values in Hong Kong Private Banking. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

Priority Skills
•    Manage Conduct — Expert
•    Manage Risk — Core
•    Manage People — Core
•    Products and Processes — Expert
•    Strategy and Business Model (SIF) — Core
•    Suitability and selling-process regulatory knowledge (HKMA/SFC/MAS)
•    Change delivery and innovative solutions
•    Analytical thinking and complex operational problem solving
•    Stakeholder relationships and collaboration
•    Written and oral communication

Other Skills
•    Attention to detail
•    Adaptability and self-motivation
•    Client and outcome focus
•    MS Excel, PowerPoint and Word
•    Continuous improvement and learning

Motivations

•    Client and outcome-focused, with a practical orientation and a passion for improving experiences.

Qualifications

•    Minimum eight years of experience in the banking industry, with an understanding of the private banking business.
•    Sound knowledge of HKMA, SFC and MAS regulatory requirements relating to investment suitability and selling processes.
•    Degree qualified.
•    Proficiency in MS Excel, PowerPoint and Word.
•    Excellent written and verbal communication skills in English.
•    Excellent written and verbal communication skills in Chinese.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.