Job Summary

The Markets Client Onboarding Manager will be responsible for managing the end to end on-boarding process for Markets client and on-boarding activities.

Key Responsibilities

• Client outreach, including discussion around data requirements, collation.
• Organising and Chairing client operational and onboarding review meetings
• Client Due Diligence (CIP information)
• Responsible for coordinating across the various CIB teams to ensure client onboarding is completed and client is ready to trade.
• Review and validate clients documentation and instructions
• Accountable to ensure that all facilities are set up in accordance with client instructions, this involves working closely with the various operational functions.
• Ensure trading limits are in place and linked to the required e-platform prior to trading and ensure that the start to end process of onboarding is completed in a timely manner.
• Responsible for coordinating across the various CIB teams to ensure client offboarding is completed.
• Responsible for coordinating Conduct meetings with internal stakeholders
• Ensure regulatory information is obtained and client is compliant

Other Responsibilities
•    Provide training and guidance for new joiners
•    Preparation and update of training material and desktop operating instructions 
•    Develop and implement process improvement initiatives to optimise operational efficiency 

Skills and Experience

•    Markets Product Knowledge
•    Organisational Skills
•    Client Communication Skills
•    Regulatory Knowledge 
•    Client Onboarding Experience

Qualifications

•    Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
•    Ability to positively engage and build rapport with clients
•    Strong writing and presenting skills in English
•    Problem solver; looks for solutions and finds ways to progress despite blockages
•    Strong drive to deliver
•    Has a clear understanding of the client needs being serviced
•    Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
•    A team player with good interpersonal skills

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers