Job Summary

The Markets Business & Client Solutions (MBCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies. 

Reporting directly to the Director, Markets Business & Client Solutions GCNA.

This is a strategic hire for the Country Lead and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back.

RESPONSIBILITIES

• Partner with business and COO to continuously provide value add service to drive efficiency and support business growth.
• New business enablement and solutions, partner to deliver strategic Markets initiatives.
• System migration on Markets Target Operating Model
• Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS), Centre of Excellence and other regions to close gaps and standardise processes.
• Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations.
• Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues:
• Identify and close knowledge gaps within the Hubs through hands on training.
• Daily KPI monitoring vs SLA
• FM Macro business including FX, FX Derivatives, Rates, XVA and Commodities.
• Trade capture, life cycling, daily funding and PnL flash runs for Macro business.
• Manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure.
• Face of Operations to Macro Trading and Sales Desks locally – primary point of contact

Qualifications

•    Strong understanding of Markets businesses, product life cycle, and the operating environment  
•    Previous experience in a senior strategic platform – Head of Middle Office, COO, Operations Mgmt.  
•    Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology)  
•    Leadership - Strong personal brand with the gravitas and presence to create a movement. 
•    External network with awareness of the latest industry developments / technology in 1LOD support models and control frameworks
•    Strategic mindset & forward-thinking vision 
•    Strength in problem solving, process re-engineering and project management.
•    Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state.  
•    Excellent verbal and written communication skills
•    Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.