JOB SUMMARY

The Cluster Head of Trade – GCNA and HK is responsible in managing and delivering the Transatcion Banking end-to-end product objectives within the region for Trade in alignment with global objectives for the product line, including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance.  

RESPONSIBILITIES

Strategy

• Developing the Trade business strategy and budget in the context of CIB and Group strategy and recommending them for approval by the relevant governing body.
• Leading the consulting and discovery analysis of client needs, both met and unmet, integrating these insights with current and near future market, industry and network intelligence.
• Within the market, drive the Global Product Vision and Strategy and articulate the business value of the product suite for our clients and for our stakeholders. The Product Vision and Strategy will:
  • Provide an end-to-end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required.
  • Take into account capabilities and resourcing of countries and regional stakeholders.
  • Set agreed client servicing and product delivery standards with our global technology and service teams.
  • Set out the managed process for decommissioning of products.
  • Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client/market. This will involve collaboration between various teams – namely, risk, legal, compliance, technology as well as managing the dependencies across the various phases of the product development.

Business

Financial Management – Product P/L Management

• Deliver on financial performance and cost targets in Trade within the HK and GCNA region.
• Deliver new revenue streams with meaningful returns over the long term, through product enhancement and innovation, whilst uplifting current revenue streams through process efficiencies and digitization.
• Manage cost and investment of product build, from reduction of unit cost of product to optimization of launch/go-to-market cost for products
• Leads process design work with Operations, Technology and other function partners with the aim of translating process optimization to bottom line cost control with a high degree of reliability.
• Deliver budget, through active management of:
  • Revenue (existing and new revenue streams
  • Penetration of the product: 1) No. of markets using the product; 2) No. of clients using the products
  • Cost (operating cost for product)
  • Review and manage cost and efficiency of both allocated and direct cost
  • Returns (i.e. product profitability) [ROE]

Market Management & Commercialization

•    Identify new business opportunities and revenue pools whilst articulating how the product capabilities can solve for client needs and requirements
•    Develop a product commercialization plan which integrates product positioning with client value propositions all adapted to the industries and markets of our clients.
•    Work closely with Global Product Heads to develop the Product Landscape: based on data and business intelligence from various sources including sales, clients and competitive market analysis
•    Work closely with Global Product Heads to ensure product readiness and fit for purpose at the region/market level prior to product launch
•    Actively mitigate identified business pain points, evaluating pragmatic solutions with potential for replication for other countries/markets
•    Conduct regular product offering reviews to ensure a “fit for purpose” operating plan and product agenda.

•    Supports launch of product enhancements, new products, channels or new platforms.
•    Leads product brand and capabilities training workshops with client facing teams (TB Sales, GB RMs, CB RMs) to articulate the product positioning and client value proposition.
•    Customize relevant commercialization tool kits, product packs and related collateral to support and provide training for TB Sales, CCIB and GTO staff.
•    Provides business solutions for complex deals or RFPs to drive sales and solutions.
•    Meets and engages clients to understand their needs or to commercialize new capabilities.
 

Product Digital Journey & Efficiency

•    Delivers the product digitization agenda (product, process and platforms) with Transaction Banking Digital and Data team in conjunction with global stakeholders.
•    Builds product value propositions with digital partners (3rd party platforms, consortiums and alliances).
•    Collaborates with the Data and Digital team, managing platform relationships with a focus on shaping future product roadmaps and commercial opportunities.
•    Owns commercialization of digital solutions and capabilities in country and across key markets. 
•    Works closely with Digital and Data team to design and deliver training materials on our platforms as well as other digital capabilities for clients.

Processes

•    Work with and through Implementation Head to ensure successful and smooth implementation of product solutions, conducting post implementation review analysis through client feedback and incorporating good practices in subsequent implementations.

•    Defines client service requirements, including the client proposition for new products and their capabilities for Operations and the PSS team. 
•    Tracks clients’ product utilization with a view to achieve utilization targets 
•    Drives and sustains a productive working rhythm to Client Management team process reviews on client issue logs and wider feedback themes, such that specific product adjustments and enhancements can be prioritised in the rolling schedule of product design and implementation.
•    Providing input and working with Implementation Manager to build and re-engineer processes with focus on efficiency, simplification and clarity in order to improve client experience and mitigation of operational risk

People & Talent

•    Leading, recruitng and influencing teams to deliver the priorities of Trade and working capital in a Cluster level (HK and GCNA) including: 
•    Articulating business context and drivers, while adopting a strategic mindset to advise senior business leaders across a broad spectrum of frameworks and solutions (Client Leadership)
•    Deepening product management excellence across the organization
•    Understanding and anticipating future industry trends and underlying team capabilities and infrastructure required to consistently execute on strategic plans set and adapted.
•    Focusing on the medium to long term commercial success through implementation and adaptation of product solutions, improving revenue momentum and operating margins, increasing client satisfaction and repeat business custom and overall productivity while reducing material risk exposures and inculcating a culture of conduct.

Risk Management

• Ensuring compliance with regulations, escalating material risk in accordance with the Group’s risk management framework, and building a culture of good conduct
• Builds deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle.
• Ensures adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations.
• Working with Head of TB HK and GCNA and Country TB Heads to effectively identify, escalate, mitigate and resolve risk and compliance matters in a timely manner

Governance

Process Governance (SMF 18)

• Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance and operating within risk tolerance and risk appetite.
• Management of the processes owned (in line with the Group’s process universe as set out in the Group Operational Risk Framework) and associated risks including activities which are carried out by other businesses or functions or which are hubbed or outsourced.

Regional Governance (SMF 18)

• Overseeing the implementation of regional and country strategies.
• Ensuring country regulations are taken into account and complied with and that issues related to regulatory compliance are identified and resolved, country or entity balance sheet management and capital sufficiency, and monitoring, managing and escalating material risks in accordance with the Group's risk management framework.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Success in the role will require, but not be limited to the following 
•    Extensive regional or global experience managing or selling trade finance solutions at large in one of more global financial institutions and geographies.
•    Combination of large and small deal experience across geographies and customer segments including MNCs, large LCs and SMEs.
•    Experience managing a vendor enrolment function and groups of project managers.
•    Excellent people leadership skills and ability to navigate within a matrixed organisation.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.