RESPONSIBILITIES

Strategy

• Lead onsite engineer/coordinate remote support team to deliver the user support service in HK, make sure group standard SLA/KPI can be achieved.
• Make sure group ESS strategy can be implemented in the HK without any failure or delay  

Business

• Assistant GCNA ESS Lead  to manage the ESS support service, fulfil country business requirement 

Processes

• Determine applicability of new or revised Group Workplace standards and establish practical and realistic in-country implementation plan. Represent country ESS team to liaise with Group team, and raise any concern country Technology teams may have regarding IT policies, standards, initiatives, directions and guidelines. The scope of technology mainly focus on workspace and includes but not limited to MECM, MDE, HAM, DLP and other off-the-shelf product. 

Risk Management

• Enforce technological and operational governance and assure compliance of SCB group policies. Conduct regular review to identify gaps and risks, define and execute remediation plan to close outstanding issues 

Governance 

• Enforce technological and operational governance and assure compliance of SCB group policies. Conduct regular review to identify gaps and risks, define and execute remediation plan to close outstanding issues. 

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• HK CTM, HK Business management team 

Other Responsibilities

• Embed Here for good and Group’s brand and values in HK ESS team

Qualification

• Substantial experience in the banking industry, including demonstrated success in a similar role.
• Ability to work with geographically dispersed and highly varied stakeholders
• At least 8 years of relevant experience 
• Language: Cantonese, English  

Role Specific Technical Competencies

• Windows OS knowledge 
• troubleshooting skills and incident management capability
• Working knowledge of the banking industry, banking products, workflow and processes, and banking systems would be a significant asset
• Solid, quantifiable experience in workspace technology and user management, at least 8 years support service experience 
• Good understanding and experience on MECM, ITSM (SNOW, HAM), MS Office
• Good experience on central support/remote support model
• Solid stakeholder management experience
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.