Job Summary

The role holder is accountable for supporting the strategic business agenda while maintaining risk and governance oversight, alongside the Private Banking COO team. The person will be responsible for managing the key risk and governance forums in PvB Centre. 

Key Responsibilities

As the Head of Business Risk management in PvB, the role holder is responsible for maintaining the governance of infrastructure processes and frameworks for robust compliance and controls. E.g. CDD/AML and sanction checks, Sales and Suitability, Fraud, Cross Border, protection of Bank and Client information/assets etc. 

Governance & Risk Management
•    Ensure there is a framework for effective management of Conduct and Operational risks across the PvB business and in compliance with applicable internal policies and external laws & regulations across our markets. 
•    Accountable for country roll-out and embedding of the Operational Risk Framework and Enterprise Risk Management Framework linked to the PvB Business to ensure appropriate focus on “high” and “very high” risk issues. 
•    Responsible to monitor and minimize operational losses and audit failures in conjunction with Country and Regional COO, ensuring appropriate focus on issues and resolutions. 
•    Work with relevant Committees to ensure processes for products are fit for purpose and meet regulatory requirements. 
•    Supports the Head of Business Risk Management and PvB Centre COO to execute responsibilities as outlined in the Group Operational Risk Type Framework. 
•    Maintaining a strong and appropriate control environment covering PvB businesses 
•    Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations. 
•    Responsible to manage regulatory audit / inspections on Operations teams in country / region. Represent the Bank as appropriate to regulators when required.
•    To perform governance to ensure adherence to ICS policy and procedures at CJ level.
•    Identify sources of risk through changes in the external environment, new regulation, new products, changes to business strategy, incidents, reviews and other measures of control effectiveness.
•    Provide training and communications to those aligned under the Client Journey First Line to promote awareness and continuous Risk Management 
•    Responsible for mitigating risk through suitable controls as part of the overall process design and ensuring the implementation of remedial actions covering both global standard processes and any local deviations.

Functional & Business Alignment 
•    Maintain strong stakeholder engagement with Technology Services, CMT(s), Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups. 
•    Ensure appropriate representation across the stakeholder groups in governance and delivery forums. 
•    Escalate appropriately to ensure the Head of Business Risk Management and PvB COO is updated and able to intervene as required 

Regulatory compliance
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 
•    Support the PvB COO to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 
•    Ensure compliance to Reg reporting Policy / standard in line with Compliance Risk Type Framework.

Others 
Business Continuity Management 
•    Liaise with Business Head / senior staff to complete and maintain a Business Impact Analysis & Department Business Continuity Plan, renewable at least annually or more often whenever there are relevant changes in the department.
•    Responsible for coordinating departmental BC Plan Testing: Home Working (where applicable), Recovery Site Exercises and Telephone Call Cascade (via Everbridge), plus Desktop Plan Walkthrough Exercises as organised by the Business Resilience Manager.
•    Ensure issues raised following an exercise are resolved.
•    Responsible and accountable for the oversight of offshoring activities and to escalate and ensure remediation of any material shortfalls

People and Talent
•    Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
•    Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
•    Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience

Must-have Skills
•    Risk Management
•    Risk Management (Financial and Non-Financial)
•    Reputational Risk
Other Skills
•    Critical Thinking
•    Courage

Motivations

•    Energised by complex, judgement-based risk challenges where business, client and control considerations must be balanced. Drawn to environments that require constructive challenge, independent thinking and influence without formal authority.   
•    Motivated by helping the business achieve sustainable growth through strong governance rather than acting as a gatekeeper. Gains satisfaction from identifying emerging risks early, simplifying complex issues into clear decisions, and shaping practical solutions that protect clients, the Bank and its reputation.  
•    Thrives in highly regulated and fast-changing environments where strategic thinking, sound risk judgement and stakeholder engagement are critical. Enjoys building strong risk cultures, developing high-performing teams and being recognised as a trusted adviser to senior business leaders.

Qualifications

•    Degree qualified, minimum of 10+ years of solid experience in risk management with leadership responsibilities within private banking business or wealth management. 
•    Excellent communication and interpersonal skills to liaise with all levels, articulate complex matters and deliver detail and professional presentation to senior management 
•    Excellent analytical risk assessment skill and proactively identify emerging risk  
•    Proven people management skill with ability to work collaboratively and motivate team members to deliver to their best abilities 
•    Proficiency in MS Excel, PowerPoint and Word is a must 
•    Certified Operational Risk Management Professional – Candidate do not currently hold the certification may obtain after appointment.
•    English, Cantonese

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.