Job Summary

Strategy
To assist the Centre Head to:

• Ensure that efficient and high quality service are delivered to customers.
• Guide, train and motivate subordinates.
• Ensure that office rules, branch control and operational procedures are strictly adhered to.
• Control and direct resources towards the achievement of managers and objectives set.

Business

• To help convey targets and objectives set by management to all staff and direct resources towards 
• achievement of these targets and objectives.
• To help ensure a high standard of service is maintained for customers at all times.
• To maintain cordial relationship with existing and new customers.

Processes

• To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.
• To ensure that all security measures are in operation in the branch.
• To control expenses incurred by the department with special attention to staff overtime & operating expenses.
• To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.

People & Talent

• To act as team leader in the branch planning and daily allocation of duties among staff.
• To guide, train staff to discharge their responsibilities more efficiently, facilitate the implementation of job rotation exercise in the branch.
• To deputise the Senior Branch Operations & Service Manager during her absence to ensure the overall Control of the branch.

Key Responsibilities

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the assigned branch to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * •    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal Contacts                    

• All branch sales and service staff 
• All frontline business stakeholders
• All Retail Banking departments stakeholders (Strategy Branch Operations & System / CEPG etc.), and
• Other support functions (IT / Audit / Finance / HR etc.)

External Contacts                    

• Retail Banking customers

Qualifications

• Grow self
• Action Oriented
• Collaborates 
• Courage
• Customer Focus
• Instils Trust

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.