JOB SUMMARY

•    As the Regional Head Facilities Management and Engineering, GCNA, you will be a key member of the CRES function and interface actively with CRES Management Team, CRES & Workplace leadership, Technology, Transformation and Operations functions to define and support the delivery of Critical Environments, including on premises Data Centres, Trade Floors, Hub Rooms and IBS Facilities. 

•    As a highly experienced and visionary senior leader, you will be responsible for; working to professionalise the current operating model for Facilities Management vertical, located within our leased and owned facilities. This includes, but not limited to; full ownership of mechanical and electrical standards and operational mandates, re-engineering of partnership scope to develop a market leading operating and support structure and the accountability for decision making principles. You will also be responsible for working closely with the banks Technology and Operations (T&O) function to review and augment the data centre model. Redefining roles and responsibilities, establishing core principles, developing performance metrics and working with our partners to build a best in class service delivery for the bank. Also, own the space within other specialised areas of delivery including Archival storage, confidential waste management as well as building fabric inspections and maintenance.

•    Own the CRES Engineering Standard and ensure it is implemented in fitout projects with relevant design and resilience requirements aligning to the risk profile of the business, function or service. 

RESPONSIBILITIES

Strategy

•    Lead the development of a comprehensive strategy for the successful deployment of Facilities operations, 
•    Collaborate with cross-functional teams to define and implement Engineering standards, policies, and procedures. This will require senior stakeholder management skills due to the, at times, conflicting demands of the business. 
•    Manage and oversee the governance in Facilities Management, and importantly in the critical environment space to ensure compliance with regulatory and industry standards, as well as compliance with group policies, standards, controls, roadmaps, strategies, and guidelines.
•    Strategize with a risk and safety lens to maintain Bank’s physical properties through partnership, ensuring delivery of safe Workplace environment for Bank’s employees and clients, complying to standards and regulatory asks.    
•    Ambassador to T&O to determine the appropriate risk and architectural outcomes to ensure a leading DC service within a pre-existing governance framework. Negotiation and risk materiality assessments will be key. 

•    Work with internal and external stakeholders to identify and assess business needs and opportunities for DC technologies and develop plans to leverage these technologies to improve resilience outcomes. 
•    Provide technical leadership and guidance to FM teams and stakeholders to ensure successful delivery of DC solutions. 
•    Build and maintain strong relationships with CRES Management Team, business leaders, vendors, and industry experts to stay up-to-date on emerging trends and best practices in DC related technologies. 
•    Closely collaborate with T&O Technology partners providing feedback and requirements to enable delivery of fit for purpose capabilities. 
•    Strategic Programs in GCNA that specifically relates to FM & Engineering requires you to work closely with the Global Head of Facilities Management and Engineering, Health and Safety and Security to deploy strategic initiatives in region, identifying improvement areas and corrective measures where required to drive performance of the region.
•    Strategic Programs in GCNA that specifically relates to FM & Engineering requires you to leverage partner resource and escalation points driving clear accountability to ensure prioritised operational issues are handled efficiently. 

Business

•    Proactive engagements with business stakeholders and supply partners – deepen partnerships, influence with future focused, affordable and robust solutions and ensure all service indicators are managed effectively.
•    The role is accountable through global CRES teams in providing strategic direction of Engineering Facilities Management and Technical Services, functioning as oversight for process, governance and assurance, risk management and a contributor to continual improvement and evolution of the processes, tools, systems, standards & guidelines.
•    Engage with business stakeholders and users across the Bank to ensure solutions are meeting needs.
•    Work with peer functions (e.g. T&O and HR) to ensure alignment of activities with DC strategies and plans.
•    Work with internal CRES verticals (e.g. P&DM, HSW, Security, Client Experience & Sustainability) to drive a cohesive functional approach and leverage the cross connect opportunities to deliver business outcomes.

•    Act as an owner of Facilities management process universe in the region and validate compliance to the defined standards and outcomes, including Critical Engineering, Confidential Waste Management and Archival Storage Facilities.
•    Engage with businesses including ICS, Compliance, Wealth and Retail Banking, Operational Risk, etc to ensure the alignment on standards and delivery for CRES Confidential Waste Management and Document Archival.    
•    Lead and manage business relationship, especially in the IBS, T&O and Trade Floor in driving the Critical Environment space. Responsibilities for the role also include reviewing the current relationship and work together to improve Roles & Responsibilities, outcomes and challenge, where there is an opportunity to evolve and bring a risk based approach to the design, infrastructure and resilience of the service areas. 

Processes
•    Accountable for assurance of the delivery and implementation of global policies and procedures for facilities management, as defined in the FM process assurance guidance note.
•    Responsible for managing and assuring the Group CRES Engineering Standard application in all markets.

People & Talent

•    Support the Head of Facilities Management & Engineering in defining and monitoring of performance criterion in the Bank’s Critical Environments for the partnerships. Review and evolve with performance metrics in a language that is appropriate for the risk profiles of the businesses being served globally.
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for Facilities Management teams and work in collaboration with supply partners.
•    Partner with the T&O and FMIS teams ensuring high levels of internal engagement in the prioritisation process within the CRES family and transparency and accuracy for the overall programme reporting and delivery 
•    Identify attribute risk and controls issues and work with BAU systems owners to remediate 
•    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles.
•    Mentor, coach and motivate Account / Country Facilities Teams. Providing necessary support and advice · Employ, engage and retain high quality people, with succession planning for critical roles.

Risk Management

•    Maintain an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
•    Provide assurance under the Group’s Risk Management Framework, including relevant Operational Risk Framework ownership for Facilities Management RCSA.
•    Ensure the effective application of the risk management framework to evidence that existing governance and risk control processes are effectively implemented and are adhered to across the franchise.
•    Act as the point of contact for the Bank on all matters relating to Facilities Management risk.
•    Provide assurance that all material risks are identified, assessed, mitigated, monitored and reported in accordance with the operational risk framework and ensure controls manage risk within acceptable levels.
•    Review and approve mitigation action plans for Facilities Management & Engineering risks (medium and above). · Provide assurance that applicable external laws and regulations and internal policies, procedures and other risk control requirements are identified and implemented.
•    Influence the risk management culture of the CRES team

Governance
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
•    Regulations: Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Assure Group policies, strategies, standards and guidelines for facilities management are being implemented within the Regions. Monitoring the effectiveness of policy, standards and processes, and take necessary action when required.
•    Country Action plans – Work with partnerships to ensure country action plans are defined and implemented in line with policies, strategies, standards, guidelines and risk profile of the business. These include (but not limited to), Critical Engineering, Waste Management, Archival Storage Facilities, fabric maintenance, etc.
•    Regulatory compliance - Ensuring that the Bank meets and evidences compliance with all regulatory requirements. Assist operational leads and businesses with guidance on implementing policies, strategies, standards and guidelines to ensure compliance.
•    Audit and Compliance- Guide and assist in assurance activities such as inspections, peer reviews, OR reviews, etc.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the partnership teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    T&O and Financial Markets – Data Centre, Trade Floors & Critical Environment strategy, projects, reporting and performance management.
•    ICS – Standards for confidential waste management, necessary reporting and ensuring compliance in CRES controlled space.
•    WRB & CIB – Standard compliance to the Document storage in archival facilities, ensuring partner delivery and assurance, reporting, etc. 
•    GIA & Operational Risk – Assisting with Audits and second line reviews of FM standards, performance measure, outcomes, etc. Lead the improvement plans as and when defined.
CRES Verticals – CRES MT, Head of Facilities Management, Finance, PropTech and CRES specialisms, etc

Other Responsibilities
Embed Here for good and Group’s brand and values in CRES GCNA team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

•    Education     Bachelor’s degree in engineering or facilities management, master in management will be an added advantage    
•    Certifications     CFM or similar

Role Specific Technical Competencies
•    Mechanical or Electrical Engineering
•    Communication – written
•    Communication – Verbal
•    Communication – Visual
•    Negotiation and persuasion

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.